Partner Portal Support Specialist

LanceSoft UK; Reading; On-site; GBP 30,000 - 40,000; Full time

Job summary

LanceSoft UK seeks a Partner Portal Support Specialist in Reading, UK to manage inquiries and optimize partner experience on the new portal. You will be responsible for partner onboarding, provisioning, and support for demo orders.

The ideal candidate will possess a post-secondary degree in a related field, strong communication skills, and experience with tools like Salesforce and SAP. This 12-month role requires a proactive and problem-solving approach in a fast-paced environment.

Qualifications

• Strong work ethic, problem solving and communication skills (both written and verbal).
• Comfortable working in a fast-paced, changing environment.
• Willing and inquisitive learner.

Responsibilities

• Serve as a first line of support for partners accessing the partner portal.
• Manage and resolve inquiries for optimal partner experience.
• Contribute to governance standards through documented processes.

Skills

Problem solving

Communication skills

Attention to detail

Ability to manage multiple initiatives

Education

Post secondary degree in Business, Communications, Technology or related field

Tools

Salesforce

SAP

ServiceNow

Job description

Job Title: Partner Portal Support Specialist

Location: Reading, UK

Duration: 12 months

Job Description

• This role serves as a first line of support and point of contact for partners accessing the new partner portal.
• Primary objectives include managing and resolving incoming inquiries and driving an optimal partner experience.
• Responsibilities include troubleshooting and responding to inquiries from partners wishing to gain access to the partner portal, and includes onboarding, persona provisioning and facilitating demo trial orders.

What The Role Offers

• First line of support and effective triage for incoming partner requests and troubleshooting
• Partner Portal Administration
• Partner Onboarding and provisioning
• Trial and Demo order processing
• Case management

Job Description

The following is an overview of the Partner Portal Support Specialist

Partner Portal Support

• Partner portal onboarding, provisioning, profile enablement, partner contact persona administration, login credential setup and triage, demo and trial order processing
• Point of contact and triage for external partner portal inquiries.
• Point of contact for Trial and Demo license support inquiries
• Trial and Demo Order processing to ensure partners can successfully demonstrate product
• Following and tracking Trial and Demo orders to completion by working with cross functional teams (deal desk, billings, fulfilment)
• Partner inquiry inbox management; ensuring adherence to standard SLA responses time for optimal partner experience
• Contribute to ensuring all governance standards are met through following and contributing to all documented processes, procedures and best practices, ensuring all required reviews, approvals and processes are met.

What it takes

• Post secondary degree in Business, Communications, Technology or related field
• Strong work ethic, problem solving and communication skills (both written and verbal)
• Attention to detail coupled with ability to manage and prioritize a number of initiatives and deliverables concurrently
• Comfortable working in a fast-paced, changing environment
• Willing and inquisitive learner
• Experience with Salesforce, SAP, ServiceNow, preferred