Partner Operations Specialist (Hybrid)

Future Publishing; Cardiff; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Uncapped leave

Enhanced parental leave

Dental care and Private Medical care

Share of profits when targets hit

Refer a friend scheme

Colleague Assistant Programmes

Share Incentive Plan

Pension scheme

Job summary

Future Publishing in Cardiff is seeking a proactive Business Services Coordinator to support partner communications and data workflows across energy and insurance segments. You'll use Word, Excel, Sheets, Slides, and AI tools to keep logs accurate and SLAs on track.

You'll collaborate with Compliance and Partner Development teams, manage change requests, investigate misquotes, and ensure operational accuracy while maintaining central logs and risk registers.

Qualifications

• Experience in administrative, customer support, or operational case management.
• Proficiency in Microsoft Excel or Google Sheets for data logging.
• Hybrid work from Cardiff office.

Responsibilities

• Coordinate partner communications and operational change requests.
• Investigate misquotes and resolve data inconsistencies.
• Maintain central logs and risk registers; track SLAs.
• Use AI tools, Google Workspace, and Microsoft Office for daily reporting.
• Work with Compliance and Partner Development teams on escalation workflows.

Skills

B2B administration

Data logging

Communication skills

Tools

Microsoft Office

Google Workspace

AI tools

Job description

Future Publishing in Cardiff is seeking a proactive Business Services Coordinator to support partner communications and data workflows across energy and insurance segments. You'll use Word, Excel, Sheets, Slides, and AI tools to keep logs accurate and SLAs on track.

You'll collaborate with Compliance and Partner Development teams, manage change requests, investigate misquotes, and ensure operational accuracy while maintaining central logs and risk registers.