B2B Ops Advisor | Hybrid & Uncapped Leave

Future PLC; Cardiff; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Uncapped leave

Enhanced parental leave

Share of profits with bonus

Job summary

Future plc is hiring for a hybrid role based in Cardiff, delivering business-to-business administrative support within our Go.Compare energy and insurance workflows. You will coordinate partner communications, raise and track change requests, and maintain risk logs, using Word, Excel, Sheets, Slides and AI tools to keep operations transparent and accurate.

You will collaborate with Compliance and Partner Development teams to resolve misquotes and data inconsistencies, ensuring timely solutions

Qualifications

• Experience in B2B administrative or operational support roles.
• Familiarity with insurance, energy, or price comparison services.
• Proficiency with Microsoft Word and Excel and Google Sheets.
• Familiarity with AI tools to streamline workflows and documentation.
• Strong written and verbal communication when interacting with partners.
• Experience tracking work against SLAs.

Responsibilities

• Coordinate partner communications and operational change requests across energy and insurance workstreams.
• Investigate misquotes and resolve data inconsistencies.
• Maintain central logs and risk registers; ensure SLA compliance.
• Prepare daily/weekly reports using Word, Excel, Sheets, Slides and AI tools.
• Collaborate with Compliance and Partner Development teams on escalation workflows.
• Use AI tools and Google/Microsoft apps to streamline reporting.

Skills

B2B admin support

Excel/Google Sheets

AI tools

Strong communication

SLAs tracking

Tools

Microsoft Word

Microsoft Excel

Google Workspace

Job description

Future plc is hiring for a hybrid role based in Cardiff, delivering business-to-business administrative support within our Go.Compare energy and insurance workflows. You will coordinate partner communications, raise and track change requests, and maintain risk logs, using Word, Excel, Sheets, Slides and AI tools to keep operations transparent and accurate.

You will collaborate with Compliance and Partner Development teams to resolve misquotes and data inconsistencies, ensuring timely solutions