Client Care Assistant

Medivet; Byfleet; Hybrid; GBP 11,000 - 15,000; Part time

Benefits offered by this job

Health cash plan

Counselling support

Life Assurance 3x salary

5 weeks annual leave + Bank Holidays

Day for You

Cycle to Work

Season Ticket loans

Employee discounts

Job summary

Medivet West Byfleet is seeking a Client Care Assistant to be the first point of contact for client calls and visits, delivering exceptional care in a busy veterinary practice.

You will perform reception duties, manage the diary, handle online booking, and support the team with numeracy and organisation. Weekend and bank holiday work may be required.

Previous veterinary receptionist experience is desirable, and a calm, collaborative approach is highly valued.

Qualifications

• Exceptional client-facing care and reception skills.
• Experience with online appointment booking systems.
• Willing to learn and stay calm under pressure; veterinary receptionist experience desirable.

Responsibilities

• Carry out reception duties, greeting clients on arrival, and updating records.
• Triage the impact of emergency appointments, contacting clients and rearranging as needed.
• Manage the practice diary to ensure appointment availability is optimised to team skillset.
• Answer client phone calls and manage messages.
• Ensure appointment slots are available for clients to book online.
• Process any repeat prescription order requests.
• Work collaboratively within a supportive team.

Skills

Reception skills

Customer service

Numeracy

Online booking systems

Job description

## Client Care AssistantApply: West Byfleet, Surrey: Richmond upon Thames, Greater London: Part time: Posted Today: JR005011As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues. This role will also require some weekend and bank holiday working as required based upon business needs.### **Your career means more than a rota and a job title, that’s why we offer:****Health and wellbeing*** Health Cash Plan from day one* 24/7 counselling and wellbeing support* Life Assurance 3 x salary**Annual leave*** 5 weeks’ annual leave plus Bank Holidays, rising with length of service* Extra ‘Day for You’, a paid day off just for you**Additional support*** Cycle to Work* Season Ticket loans* Discounts on Medivet products and services### **About you**You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.### **What you’ll be doing**Typically, in this role, you’ll:* Carry out reception duties, greeting clients on arrival, and updating records* Triage the impact of emergency appointments, contacting clients and rearranging as needed* Manage the practice diary to ensure appointment availability is optimised to team skillset* Answer client phone calls and manage messages* Ensure appointment slots are available for clients to book online* Process any repeat prescription order requests* Work collaboratively within a supportive team### Why work here?*Medivet is a family of passionate, supportive and thoughtful veterinary professionals. We work as one team to support each other, grow the business, and make sure every pet receives the very best care.*