Part-Time Unit Support Manager - Waiting Times & Access

NHS Scotland; Aberdeen City; Sur place; GBP 18 000 - 26 000; Temps partiel

Résumé du poste

NHS Grampian is seeking a motivated Support Manager (Band 6) to join the Acute Division of Surgery for 18 hours per week on a fixed-term basis. You will provide operational and administrative support across surgical services, helping to meet waiting times targets and improve patient access.

The role involves collaboration with Unit Operational Managers and the Access Team, supporting planning, performance monitoring, and service improvements, and leading responses to patient complaints in line

Qualifications

• Experience in NHS operational, service management or healthcare environment.
• In-depth knowledge of waiting times management and targets.
• Strong communication skills and ability to work in a busy environment.
• Experience with coordinating patient pathways and service improvements.

Responsabilités

• Support the delivery of national waiting times standards and patient access targets.
• Assist with service planning, performance monitoring, and operational management.
• Collaborate with clinical and managerial colleagues to identify and implement service improvements.
• Coordinate patient pathways to ensure timely access to care.
• Contribute to quality improvement initiatives and service redesign projects.
• Lead the management of patient complaints and concerns with NHS Grampian guidelines and timescales.

Connaissances

Waiting times management

Communication

Operational management

Description du poste

NHS Grampian is seeking a motivated Support Manager (Band 6) to join the Acute Division of Surgery for 18 hours per week on a fixed-term basis. You will provide operational and administrative support across surgical services, helping to meet waiting times targets and improve patient access.

The role involves collaboration with Unit Operational Managers and the Access Team, supporting planning, performance monitoring, and service improvements, and leading responses to patient complaints in line