NS262503 Unit Support Manager

NHS Grampian; Aberdeen City; On-site; GBP 18,000 - 25,000; Full time

Job summary

NHS Grampian in Aberdeen is seeking a part-time Support Manager (Band 6) to join the Acute Division of Surgery. This fixed-term, 2-year post, offers 18 hours per week and supports operational and strategic delivery of surgical services while improving patient access and reducing waiting times.

You will work Monday to Wednesday (flexible upon interview) with unit managers and the Access Team to monitor performance, coordinate pathways, and drive service improvements.

Qualifications

• Experience in NHS operational or healthcare environment.
• Knowledge of waiting times management and targets.
• Strong communication skills and ability to work in a busy environment.

Responsibilities

• Support the delivery of national waiting times standards and patient access targets.
• Assist with service planning, performance monitoring, and operational management.
• Collaborate with clinical and managerial colleagues to identify and implement service improvements.
• Coordinate patient pathways to ensure timely access to care.
• Contribute to quality improvement initiatives and service redesign projects.
• Lead the management of patient complaints and concerns with investigations and timely resolutions.

Skills

Waiting times management

Communication

Healthcare experience

Organisational skills

Job description

Support Manager

Acute Division of Surgery

Band 6 | 18 Hours per Week

Fixed Term for 2 Years

An exciting opportunity has arisen for a motivated, enthusiastic and highly organised Support Manager to join the Acute Division of Surgery. This part‑time job‑share position offers the chance to play a key role in supporting the operational and strategic delivery of a range of surgical services while contributing to improvements in patient access and waiting times.

Working Monday to Wednesday (can be flexible upon discussion at interview), you will be part of a supportive and collaborative management team, helping to ensure high‑quality services are delivered effectively whilst supporting the achievement of local and national performance standards.

About The Role

As Support Manager, you will work closely with Unit Operational Managers, Service Managers, Clinical Leads, Unit Nurse Managers, the Access Team and fellow Support Managers to provide both operational and administrative support across surgical services.

• Supporting the delivery of national waiting times standards and patient access targets.
• Assisting with service planning, performance monitoring, and operational management.
• Working collaboratively with clinical and managerial colleagues to identify and implement service improvements.
• Supporting the coordination of patient pathways to ensure timely access to care.
• Contributing to quality improvement initiatives and service redesign projects.
• Lead the management of patient complaints and concerns, liaising with relevant staff and services to ensure thorough investigation, appropriate resolution and compliance with NHS Grampian guidelines and timescales.

About You

The successful candidate will have experience within an NHS operational, service management or healthcare environment, in depth knowledge of waiting times management and targets, strong communication skills, and the ability to work effectively in a busy environment.

Why Join Us?

Be part of a friendly, supportive and forward‑thinking team committed to delivering high‑quality care for patients across NHS Grampian.

Job Description

Interested candidates should read the attached Job Description and Person Specification in full before applying. Applications are encouraged from individuals who can demonstrate that they meet all of the essential criteria. Should you have any questions after reviewing the supporting documents, please contact one of the team below for an informal discussion.

Martin Urquhart [e-mail]

Jane Scott [e-mail]

Morag Laing [e-mail]

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Additional Information For Candidates

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NHS Grampian forms one of the fourteen regional health boards of NHS Scotland and is responsible for providing health and social care services to a population of over 500,000 people living in Aberdeen, Aberdeenshire and Moray.

As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and Social Care values.