NS262503 Unit Support Manager

NHS Scotland; Aberdeen City; On-site; GBP 18,000 - 26,000; Part time

Job summary

NHS Grampian is seeking a motivated Support Manager (Band 6) to join the Acute Division of Surgery for 18 hours per week on a fixed-term basis. You will provide operational and administrative support across surgical services, helping to meet waiting times targets and improve patient access.

The role involves collaboration with Unit Operational Managers and the Access Team, supporting planning, performance monitoring, and service improvements, and leading responses to patient complaints in line

Qualifications

• Experience in NHS operational, service management or healthcare environment.
• In-depth knowledge of waiting times management and targets.
• Strong communication skills and ability to work in a busy environment.
• Experience with coordinating patient pathways and service improvements.

Responsibilities

• Support the delivery of national waiting times standards and patient access targets.
• Assist with service planning, performance monitoring, and operational management.
• Collaborate with clinical and managerial colleagues to identify and implement service improvements.
• Coordinate patient pathways to ensure timely access to care.
• Contribute to quality improvement initiatives and service redesign projects.
• Lead the management of patient complaints and concerns with NHS Grampian guidelines and timescales.

Skills

Waiting times management

Communication

Operational management

Job description

Support Manager

Acute Division of Surgery

Band 6 | 18 Hours per Week

Fixed Term for 2 Years

An exciting opportunity has arisen for a motivated, enthusiastic and highly organised Support Manager to join the Acute Division of Surgery. This part‑time job‑share position offers the chance to play a key role in supporting the operational and strategic delivery of a range of surgical services while contributing to improvements in patient access and waiting times.

Working Monday to Wednesday (can be flexible upon discussion at interview), you will be part of a supportive and collaborative management team, helping to ensure high‑quality services are delivered effectively whilst supporting the achievement of local and national performance standards.

About The Role

As Support Manager, you will work closely with Unit Operational Managers, Service Managers, Clinical Leads, Unit Nurse Managers, the Access Team and fellow Support Managers to provide both operational and administrative support across surgical services.

• Supporting the delivery of national waiting times standards and patient access targets.
• Assisting with service planning, performance monitoring, and operational management.
• Working collaboratively with clinical and managerial colleagues to identify and implement service improvements.
• Supporting the coordination of patient pathways to ensure timely access to care.
• Contributing to quality improvement initiatives and service redesign projects.
• Lead the management of patient complaints and concerns, liaising with relevant staff and services to ensure thorough investigation, appropriate resolution and compliance with NHS Grampian guidelines and timescales.

About You

The successful candidate will have experience within an NHS operational, service management or healthcare environment, in depth knowledge of waiting times management and targets, strong communication skills, and the ability to work effectively in a busy environment.

Why Join Us?

Be part of a friendly, supportive and forward‑thinking team committed to delivering high‑quality care for patients across NHS Grampian.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Additional Information For Candidates

AI-generated content for the completion of Supporting Statements may lack specificity and fail to address key criteria outlined in the job description. Personalisation is essential to convey individual skills, knowledge, and experiences effectively.

As a disability confident employer we are committed to ensuring our recruitment processes are inclusive and accessible to all. If you need us to make any adjustments during the recruitment process, please let us know by contacting our recruitment team at the earliest opportunity. Email us at [e-mail].

Shortlisted candidates will be invited to attend the interview in person. Alternative arrangements or adjustments will be considered in the event there are circumstances that may prevent candidates attending in person to ensure it is inclusive and accessible to all.

• Please note - If this post operates within Aberdeen City Low Emission Zone, you will be responsible for all costs associated with entering.**

NHS Grampian forms one of the fourteen regional health boards of NHS Scotland and is responsible for providing health and social care services to a population of over 500,000 people living in Aberdeen, Aberdeenshire and Moray.

As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and Social Care values.