Part-Time Tenancy & Housing Support Officer

The Salvation Army; Ipswich; On-site; GBP 18,000 - 24,000; Part time

Job summary

Lyndon House is a Salvation Army Lifehouse in Ipswich providing accommodation and support to 39 individuals experiencing homelessness. The Tenancy Sustainment Officer will work with support colleagues to help tenants maintain tenancies, access services, and address breaches of licence agreements.

The role requires a Level 3 qualification, knowledge of homelessness needs, and the ability to prioritise and make decisions under pressure so that housing outcomes are improved for clients.

Qualifications

• Knowledge of the main support needs which are commonly faced by homeless and vulnerable clients.
• Ability to work in a busy environment, be solution focused, show good time management skills and can demonstrate ability to prioritise and make decisions under pressure.
• Motivation towards supporting vulnerable clients to achieve focussed and positive life outcomes.

Responsibilities

• Work collaboratively with support colleagues to ensure licensees/tenants can maintain their licence and tenancies.
• Access services, taking appropriate action on breaches of licence agreements/tenancies, including antisocial behaviour.
• Maximise outcomes for tenants and The Salvation Army.

Skills

Level 3 qualification

Knowledge of support needs

Time management

Decision making under pressure

Prioritisation

Education

Level 3 qualification

Job description

Lyndon House is a Salvation Army Lifehouse in Ipswich providing accommodation and support to 39 individuals experiencing homelessness. The Tenancy Sustainment Officer will work with support colleagues to help tenants maintain tenancies, access services, and address breaches of licence agreements.

The role requires a Level 3 qualification, knowledge of homelessness needs, and the ability to prioritise and make decisions under pressure so that housing outcomes are improved for clients.