Tenancy Sustainment Officer

The Salvation Army; Ipswich; On-site; GBP 18,000 - 24,000; Part time

Job summary

Lyndon House is a Salvation Army Lifehouse in Ipswich providing accommodation and support to 39 individuals experiencing homelessness. The Tenancy Sustainment Officer will work with support colleagues to help tenants maintain tenancies, access services, and address breaches of licence agreements.

The role requires a Level 3 qualification, knowledge of homelessness needs, and the ability to prioritise and make decisions under pressure so that housing outcomes are improved for clients.

Qualifications

• Knowledge of the main support needs which are commonly faced by homeless and vulnerable clients.
• Ability to work in a busy environment, be solution focused, show good time management skills and can demonstrate ability to prioritise and make decisions under pressure.
• Motivation towards supporting vulnerable clients to achieve focussed and positive life outcomes.

Responsibilities

• Work collaboratively with support colleagues to ensure licensees/tenants can maintain their licence and tenancies.
• Access services, taking appropriate action on breaches of licence agreements/tenancies, including antisocial behaviour.
• Maximise outcomes for tenants and The Salvation Army.

Skills

Level 3 qualification

Knowledge of support needs

Time management

Decision making under pressure

Prioritisation

Education

Level 3 qualification

Job description

Tenancy Sustainment Officer

Company: The Salvation Army

Salary: Not specified

Hours: Part-time

Location: IP4 1JZ

Job type: Permanent

Posting date: 28 Oct 2026

Closing date: 9 Nov 2026

Summary

Working Pattern: Rota, Including some evenings and weekends

Interview Date: To be confirmed

Lyndon House is a Salvation Army Lifehouse located in Ipswich. The centre provides accommodation and support based on individual needs to 39 individuals who are experiencing homelessness.

The role of Tenancy Sustainment Officer with the Salvation Army is an inspirational one and key to achieving successful outcomes for our vulnerable clients. The purpose of the role is to work collaboratively with support colleagues to ensure that licensees/tenants can maintain their licence and tenancies and can access services, taking appropriate action on breaches of licence agreements/tenancies, including antisocial behaviour, and to maximise outcomes for tenants and The Salvation Army.

The successful candidate(s) will be able to demonstrate:

• Level 3 qualification in related field or willingness to work towards it
• Knowledge of the main support needs which are commonly faced by homeless and vulnerable clients
• Ability to work in a busy environment, be solution focused, show good time management skills and can demonstrate ability to prioritise and make decisions under pressure
• Motivation towards supporting vulnerable clients to achieve focussed and positive life outcomes

Appointment will be subject to;

• Satisfactory references
• A criminal record check DBS Disclosures Enhanced - Adult with Adult barred list
• Evidence of your Right to Work in the UK in line with Home Office requirements. As we are not a licensed sponsor, applicants must already have the right to work in the UK. Details on how to prove your Right to Work can be found here.

The Salvation Army actively promote equality of opportunity for all with the right mix of talent, skills and potential, and we welcome applications from a wide range of candidates, including those with criminal records.

Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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