Part-Time Slots Supervisor: Lead & Elevate Guest Experience

MERKUR Casino UK; Smethwick; Remote; GBP 19,000 - 20,000; Part time

Benefits offered by this job

28 days holiday

Quarterly Bonus Scheme

Contributory Pension Scheme

Life Assurance

Discounts with high street retailers

Employee assistance programme

Job summary

MERKUR Slots in Smethwick is hiring a part-time Supervisor to lead our venue team. The role focuses on opening, trading, and closing the venue, supporting the manager, and maintaining high standards of service and safety.

You will mentor colleagues, ensure cash handling and security procedures are followed, and contribute to a positive, customer-focused environment. The ideal candidate has supervisory experience in gaming or hospitality, exceptional customer service, and the flexibility to work

Qualifications

• Experience as a supervisor in gaming, hospitality, or retail environments.
• Excellent customer service and communication skills.
• Able to mentor and lead team members and adapt to shift patterns.

Responsibilities

• Open, trade, and close the venue according to procedures.
• Support the venue manager with daily operations and team oversight.
• Maintain high standards of cleanliness and customer service; promote revenue opportunities.
• Assist with cash handling and security procedures; ensure staff compliance.
• Foster a positive work environment and safeguard staff and customers.

Skills

Supervisory experience

Customer service

Team leadership

Flexibility

Job description

MERKUR Slots in Smethwick is hiring a part-time Supervisor to lead our venue team. The role focuses on opening, trading, and closing the venue, supporting the manager, and maintaining high standards of service and safety.

You will mentor colleagues, ensure cash handling and security procedures are followed, and contribute to a positive, customer-focused environment. The ideal candidate has supervisory experience in gaming or hospitality, exceptional customer service, and the flexibility to work