Night Shift Team Lead - Hospitality & Gaming

MERKUR Casino UK; Birmingham; On-site; GBP 19,000 - 20,000; Full time

Benefits offered by this job

28 days holiday

Quarterly Bonus Scheme

Excellent Career Progression Opportuni

Contributory Pension Scheme

Life Assurance

Discounts with high street retailers

Employee assistance programme

Job summary

MERKUR Slots is seeking a Supervisor for Acocks Green. You will mentor team members, ensure targets are met and sustain morale and productivity.

Training in industry standards will be provided, and you can work autonomously or as part of a team to deliver excellent customer service. Responsibilities include opening/closing the venue, managing daily activities, and upholding high standards of cleanliness, safety and compliance.

Qualifications

• Proven experience as a supervisor or similar role within gaming/retail/hospitality
• Excellent customer service skills
• Attention to detail
• Experience with leading and mentoring others
• Willingness to learn and develop

Responsibilities

• Take full responsibility for opening, trading and closing the venue
• Assist the venue manager in day-to-day activities
• Maintain high housekeeping and hygiene standards
• Establish and maintain customer service standards to maximise income
• Implement marketing/promotional activities to maximise revenue
• Support senior managers to maximise business opportunities
• Ensure accurate cash handling and compliance with procedures
• Promote safeguarding and social responsibility while maintaining service levels
• Maintain a safe working environment for staff and customers

Skills

Proven supervisor experience within a

Excellent customer service

Attention to detail

Mentoring team members

Flexible to day/night shifts

Able to work independently

Job description

MERKUR Slots is seeking a Supervisor for Acocks Green. You will mentor team members, ensure targets are met and sustain morale and productivity.

Training in industry standards will be provided, and you can work autonomously or as part of a team to deliver excellent customer service. Responsibilities include opening/closing the venue, managing daily activities, and upholding high standards of cleanliness, safety and compliance.