Night Operations Supervisor – Gaming & Guest Experience

Merkur Slots UK Limited; Tyseley; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

28 days holiday

Quarterly bonus

Career progression

Contributory pension

Life assurance

Employee assistance programme

Job summary

MERKUR Slots UK Limited in Tyseley is seeking a Supervisor for Acocks Green to lead a busy venue with a focus on delivering exceptional customer service and operational excellence.

You will be responsible for opening, trading and closing the venue, guiding a team, maintaining standards, and driving promotional activities to maximise revenue, while ensuring safety and compliance across daily operations.

Qualifications

• Proven experience as a supervisor or similar role within gaming, retail, hospitality or related industry.
• Excellent customer service skills.
• Attention to detail.
• Experience leading and mentoring others.
• Flexible to work both day and night shifts.
• Willingness to learn and develop.

Responsibilities

• Open, trade and close the venue.
• Assist the venue manager in day-to-day activities.
• Maintain high interior/exterior standards and housekeeping.
• Maximise revenue opportunities through marketing/promotional activities.
• Ensure cash handling and security procedures are followed.
• Promote safeguarding and social responsibility.

Skills

Team leadership

Customer service

Communication

Mentoring

Job description

MERKUR Slots UK Limited in Tyseley is seeking a Supervisor for Acocks Green to lead a busy venue with a focus on delivering exceptional customer service and operational excellence.

You will be responsible for opening, trading and closing the venue, guiding a team, maintaining standards, and driving promotional activities to maximise revenue, while ensuring safety and compliance across daily operations.