Merkur Slots Supervisor - Part Time - Smethwick

Merkur Slots UK Limited; Smethwick; On-site; GBP 19,000 - 20,000; Part time

Benefits offered by this job

28 days holiday

Quarterly bonus

Pension scheme

Life assurance

Discounts

Employee assistance programme

Job summary

Merkur Slots UK Limited is seeking a part-time Supervisor for our Smethwick venue. The role requires 24 hours per week with a pay rate of £13.53–£14.53 per hour and a higher night rate of £14.53 between 23:00 and 06:00.

You will lead a team, ensure top-tier customer service, and manage venue operations to drive revenue. We offer training, progression opportunities, a pension, life assurance and employee benefits.

Qualifications

• Proven experience as a supervisor or similar role within gaming, retail, hospitality or similar industries.
• Excellent customer service skills and the ability to communicate effectively.
• Attention to detail with a focus on standards and quality.
• Experience in leading and mentoring team members.
• Willingness to learn, develop and adapt; able to work day and night shifts when required.

Responsibilities

• Take full responsibility for opening, trading and closing the venue.
• Support the venue manager in day-to-day activities.
• Maintain high interior/exterior standards and housekeeping.
• Establish and uphold customer service standards and maximise income.
• Implement marketing/promotional activities to boost revenue.

Skills

Supervision experience

Customer service

Attention to detail

Mentoring others

Flexible shifts

Job description

Supervisor – Part Time – Smethwick

Hours Per Week: 24 Pay Rate: £13.53 - £14.53 per hour Night Rate: £14.53 per hour between 23:00 and 06:00

Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Then read on! At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time. Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that. We have an opportunity for a Supervisor to join our wonderful venue teams. We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first‑class service. You must be able to work on your own initiative, as well as part of a team.

Who Are Merkur?

MERKUR Casino UK Ltd is part of the MERKUR Group (formally the Gauselmann Group), one of Europe’s leading gaming and entertainment companies. Headquartered in Germany, the group operates Internationally, with a strong presence in Germany alongside numerous other countries including the UK, Spain, the Netherlands, Czech Republic and Serbia. MERKUR Casino UK Ltd operates a number of venues throughout the UK including over 230 adult gaming centres and high street bingo venues, and a number of casinos under the MERKUR Casino brand.

About you:

Working as a Supervisor some of your main duties will include supporting and mentoring our fantastic Team Members, ensuring targets are achieved and maintaining morale and productivity. Industry and compliance training will be given.

• Proven experience as a supervisor or similar role within the gaming, retail, hospitality, or similar industry
• Excellent customer service skills
• Attention to detail
• Experience with leading and mentoring others
• Ability to be flexible and adaptable
• Flexibility to work both day and night shifts (if your venue is a 24-hour operation)
• A willingness to learn and develop

What’s in it for you?

• 28 days holiday (including Bank Holidays)
• Quarterly Bonus Scheme
• Excellent Career Progression Opportunities
• Contributory Pension Scheme
• Life Assurance
• Discounts with high street retailers and restaurants through our benefits portal
• Employee assistance programme

Duties include but not limited to:

• To take full responsibility for the opening, trading and closure of the venue.
• Assisting the venue manager in the day-to-day activities of the venue
• Through regular inspection, ensure that interior/exterior standards are maintained at a high level and that all housekeeping standards are adhered to.
• Establish and maintain customer service standards on behalf of the Company and maximise income wherever possible
• To implement appropriate marketing/promotional activities to maximise revenue opportunities.
• To assist the senior managers to maximise business opportunities within the venue.
• To ensure venue cash collections are carried out in a timely and accurate manner, in accordance with Company procedures.
• To ensure that all Company security procedures are adhered to by all employees.
• To conduct regular, random checks of floats, keys etc on all employees, taking appropriate action where necessary.
• To always ensure the safety of all employees together with the members of the public visiting the venue.
• Ensure that all daily/weekly/periodical administration is completed at the correct time and to the required standard.
• To deal with the day-to-day problems arising from employees within the venue.
• To ensure a good working environment is established
• To promote the company in a positive manner when dealing with internal and external customers or at any other opportunity.
• To actively manage and promote safeguarding and social responsibility measures whilst maintaining excellent customer service.
• To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.

Full job description can be supplied

MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy.

MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.

INDSUPASSM MERKUR Casino UK operates a number of venues throughout the UK with over 220 Adult Gaming Centres under the MERKUR Slots brand and a Merkur Casino, based in Aberdeen. MERKUR Slots showcases the latest digital "slot gaming" products in convenient high street locations, providing a modern casino feel, whilst Merkur Casino in Aberdeen provides the traditional casino experience.

Our focus is on providing our customers excellent customer service, in a safe and modern environment, with teams that work together to deliver an exceptional customer experience. Find out more about us and our brand by visiting our website http://merkurcasinouk.com/career-opportunities/