Night Shift Slots Supervisor - Part Time, Growth Opportunity

MERKUR Casino UK; London Borough of Ealing; On-site; GBP 19,000 - 21,000; Part time

Benefits offered by this job

28 days holiday

Quarterly Bonus Scheme

Contributory Pension Scheme

Life Assurance

Discounts with high street retailers

Employee assistance programme

Job summary

MERKUR Slots in London’s Ealing area is recruiting a Part Time Nights Supervisor to join our busy venue. You’ll oversee daily operations, support the venue team and deliver first-class service to customers.

Key duties include opening and closing the venue, maintaining high standards, driving customer satisfaction, and contributing to promotions while ensuring security and compliance. We offer a competitive package and clear progression.

Qualifications

• Proven experience as a supervisor or similar role within the gaming, retail, hospitality, or similar industry.
• Excellent customer service skills.
• Attention to detail.
• Experience with leading and mentoring others.
• Ability to be flexible and adaptable.
• Flexibility to work both day and night shifts (if your venue is a 24-hour operation).
• A willingness to learn and develop.

Responsibilities

• To take full responsibility for the opening, trading and closure of the venue.
• Assisting the venue manager in the day-to-day activities of the venue
• Through regular inspection, ensure that interior/exterior standards are maintained at a high level and that all housekeeping standards are adhered to.
• Establish and maintain customer service standards on behalf of the Company and maximise income wherever possible
• To implement appropriate marketing/promotional activities to maximise revenue opportunities.
• To assist the senior managers to maximise business opportunities within the venue.
• To ensure venue cash collections are carried out in a timely and accurate manner, in accordance with Company procedures.
• To ensure that all Company security procedures are adhered to by all employees.
• To conduct regular, random checks of floats, keys etc on all employees, taking appropriate action where necessary.
• To always ensure the safety of all employees together with the members of the public visiting the venue.
• Ensure that all daily/weekly/periodical administration is completed at the correct time and to the required standard.
• To deal with the day-to-day problems arising from employees within the venue.
• To ensure a good working environment is established
• To promote the company in a positive manner when dealing with internal and external customers or at any other opportunity.
• To actively manage and promote safeguarding and social responsibility measures whilst maintaining excellent customer service.
• To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
• Full job description can be supplied

Skills

Supervisor experience

Customer service

Attention to detail

Leading and mentoring

Flexible adaptableness

Day and night shifts

Willingness to learn

Job description

MERKUR Slots in London’s Ealing area is recruiting a Part Time Nights Supervisor to join our busy venue. You’ll oversee daily operations, support the venue team and deliver first-class service to customers.

Key duties include opening and closing the venue, maintaining high standards, driving customer satisfaction, and contributing to promotions while ensuring security and compliance. We offer a competitive package and clear progression.