Part-Time Service Advisor | Great Hours & Growth

Vertu Motors plc; Nottingham; On-site; GBP 29,000 - 35,000; Part time

Benefits offered by this job

25 days holiday (pro rata)

Company pension scheme

Share Incentive Scheme

Colleague vehicle purchase scheme

Preferrential servicing rates

Job summary

Vertu Renault Nottingham is hiring a Part-Time Service Advisor to join our aftersales team. The role suits someone with strong customer service skills or previous Service Advisor experience, offering a balanced work pattern.

The position includes a £32,000 basic salary pro rata, with three days per week (Wednesday–Friday) and a focus on delivering outstanding customer service while coordinating with the workshop.

Qualifications

• Previous customer-facing experience is essential
• Excellent communication and relationship-building skills
• Strong customer service focus
• Ability to work in a fast-paced environment
• Strong organisational and time-management skills
• Professional and positive attitude
• Previous Service Advisor experience is advantageous but not essential

Responsibilities

• Welcoming customers and delivering exceptional customer service
• Booking vehicles in for service, maintenance, and repair work
• Keeping customers updated throughout their vehicle's time in the workshop
• Liaising with technicians and workshop colleagues
• Explaining work completed and associated costs clearly and professionally
• Identifying and recommending additional products and services where appropriate
• Managing customer queries and resolving issues effectively
• Following up with customers to ensure complete satisfaction

Skills

Customer service

Communication

Time management

Organisation

Positive attitude

Job description

Vertu Renault Nottingham is hiring a Part-Time Service Advisor to join our aftersales team. The role suits someone with strong customer service skills or previous Service Advisor experience, offering a balanced work pattern.

The position includes a £32,000 basic salary pro rata, with three days per week (Wednesday–Friday) and a focus on delivering outstanding customer service while coordinating with the workshop.