Part-Time Service Administrator - Customer Focus & Growth

Vertu Motors plc; Nottingham; Remote; GBP 13,000 - 15,000; Part time

Benefits offered by this job

25 days holiday (pro rata)

Bank holidays

Company pension scheme

Share Incentive Scheme

Colleague vehicle purchase scheme

Access to rewards platform

Job summary

Vertu Kia Nottingham is recruiting a part-time Service Administrator to support the Aftersales team. The role focuses on administration, customer contact, and delivering an exceptional service in a fast-paced environment.

Key duties include preparing job cards, coordinating with Service Advisors, and handling invoicing and warranty documentation. The company offers an attractive benefits package and opportunities for progression within Vertu Motors Group.

Qualifications

• Previous administration experience.
• Excellent organisational and time-management skills.
• Strong communication and interpersonal abilities.
• Good attention to detail and accuracy.
• Confidence using IT systems and Microsoft Office applications.
• A customer-focused approach.
• Ability to manage multiple tasks in a busy environment.

Responsibilities

• Preparing job cards ahead of customer appointments.
• Contacting customers prior to their service or repair appointment.
• Checking parts availability for upcoming workshop bookings.
• Supporting Service Advisors with general administrative tasks.
• Following up with customers to gather satisfaction feedback.
• Handling customer enquiries professionally and efficiently.
• Assisting with invoicing and service administration processes.
• Processing warranty and service documentation where required.
• Maintaining accurate records and data within internal systems.
• Supporting the wider Service Department to ensure smooth daily operations.

Skills

Administration experience

Organisational skills

Communication

Attention to detail

IT systems & MS Office

Customer focus

Multi-tasking

Tools

Kerridge

Keyloop

Microsoft Office

Job description

Vertu Kia Nottingham is recruiting a part-time Service Administrator to support the Aftersales team. The role focuses on administration, customer contact, and delivering an exceptional service in a fast-paced environment.

Key duties include preparing job cards, coordinating with Service Advisors, and handling invoicing and warranty documentation. The company offers an attractive benefits package and opportunities for progression within Vertu Motors Group.