Part-Time Retail Team Lead - Customer Experience & Ops

Cotton On; City Of London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A global retail brand is seeking a Part-Time Key Holder based in London, responsible for overseeing store operations and managing the Sales Associates. The ideal candidate should have retail sales and leadership experience, with a strong focus on customer service. This permanent role requires 12 hours per week, including flexibility to work on weekends and overnight shifts. The company offers competitive salary, career development opportunities, and a supportive team culture.

Benefits

Competitive Salary

Additional holiday (purchasing leave)

Team culture that feels like a family

Baby Pack for new parents

Bike Scheme

Wider Tech Benefit

Class Pass Benefit

Career Development Opportunities

Exceptional 50% product discounts

Bi-annual Awards including a Foundation Trip

Employee Assistance Program

Training/professional development

Qualifications

• Experience in retail sales and confidence in introducing new products.
• Leadership experience in a retail setting to develop team members.
• Ability to complete tasks with urgency and a strong customer service ethos.

Responsibilities

• Oversee daily store operations and implement management directions.
• Manage Sales Associates' attendance, productivity, and morale.
• Provide support and direction to the team.

Skills

Retail Sales experience

Retail leadership experience

Understanding of customer service standards

Ability to work with urgency

Job description

A global retail brand is seeking a Part-Time Key Holder based in London, responsible for overseeing store operations and managing the Sales Associates. The ideal candidate should have retail sales and leadership experience, with a strong focus on customer service. This permanent role requires 12 hours per week, including flexibility to work on weekends and overnight shifts. The company offers competitive salary, career development opportunities, and a supportive team culture.