Retail Service Manager - Betting Shop Leader

SmartRecruiters, Inc.; Kettering; Hybride; GBP 15 000 - 21 000; Plein temps

Avantages offerts par ce poste

Pension Scheme

Healthcare

Discounts

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Résumé du poste

Entain is a global sports betting and gaming company offering a Retail Customer Service Manager role in Ladbrokes & Coral shops. You will report to the Shop Manager and lead the Shop team to deliver top customer service and drive standards daily.

Salary is £13.00 per hour, with a typical weekly rota of 20 hours and a mix of opening/closing shifts. Benefits include pension, healthcare, and discounts.

Qualifications

• You must be 18 years of age or over to work in betting shops.
• Previous work in a customer-facing setting.
• Confidence working with customers in person.
• Familiarity with cash handling and payment transactions.

Responsabilités

• Take bets on different sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products and betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets.
• Maintain high shop standards.
• Open or close the shop.

Connaissances

Customer service

Cash handling

Face-to-face communication

Description du poste

Entain is a global sports betting and gaming company offering a Retail Customer Service Manager role in Ladbrokes & Coral shops. You will report to the Shop Manager and lead the Shop team to deliver top customer service and drive standards daily.

Salary is £13.00 per hour, with a typical weekly rota of 20 hours and a mix of opening/closing shifts. Benefits include pension, healthcare, and discounts.