Part-Time Retail Banking: Customer Experience Advisor

Santander Group; Nottingham; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Salary: £25k pro rata + £500 flexible"

Private healthcare benefits

Pension scheme

Job summary

Santander is seeking a Customer Experience Advisor to work at West Bridgford and Beeston Twinned Site, on a rota’d 21 hours per week across Monday to Saturday. You will be the friendly face and voice, handling transactions, guiding customers and supporting digital banking adoption.

You’ll join a supportive branch team, with opportunities to grow in a technology-driven retail banking environment while delivering great service and securing customer trust.

Qualifications

• Proven ability to deliver outstanding customer service either face-to-face or via telephony.
• Ability to communicate effectively to understand customer needs.
• Willingness to go above and beyond for customers; flexible, can-do approach.

Responsibilities

• Act as first point of contact for customers in branch or over the phone.
• Assist with day-to-day transactions, queries and servicing.
• Answer customer calls into our contact centre.
• Build relationships and find solutions for customers.
• Develop knowledge of Santander services to help customers.

Skills

Customer service

Communication

Problem solving

Teamwork

Flexibility

Job description

Santander is seeking a Customer Experience Advisor to work at West Bridgford and Beeston Twinned Site, on a rota’d 21 hours per week across Monday to Saturday. You will be the friendly face and voice, handling transactions, guiding customers and supporting digital banking adoption.

You’ll join a supportive branch team, with opportunities to grow in a technology-driven retail banking environment while delivering great service and securing customer trust.