Retail Banking Customer Experience Advisor (Part-Time)

Santander Group; Barry, Caerphilly; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Flexible benefits

Holiday entitlement

Pension scheme

Staff banking perks

Discounts

Job summary

Santander in Barry and Caerphilly branches is seeking a Customer Experience Advisor to provide frontline service across a twinned site. The role is 17.5 hours per week on a rota from 8am to 6pm, with travel between locations.

You will handle transactions, assist customers in the banking hall, and support customers by phone, while protecting them from fraud. You’ll join a close-knit, multi-skilled team and be encouraged to bring a proactive, customer-focused mindset, with flexibility to cover

Qualifications

• Proven ability to deliver outstanding customer service in person or on the phone.
• Strong communication to understand customer needs and explain solutions.
• Willingness to go above and beyond for customers.
• Effective teamwork with a flexible, can-do approach.

Responsibilities

• Act as first point of contact for customers in branch or by phone.
• Assist with day-to-day transactions and servicing.
• Answer customer calls into our contact centre.
• Build relationships and resolve issues for customers.
• Develop knowledge of Santander services to help customers.
• Identify ways to improve the customer experience.

Skills

Customer service

Communication

Teamwork

Flexibility

Problem solving

Job description

Santander in Barry and Caerphilly branches is seeking a Customer Experience Advisor to provide frontline service across a twinned site. The role is 17.5 hours per week on a rota from 8am to 6pm, with travel between locations.

You will handle transactions, assist customers in the banking hall, and support customers by phone, while protecting them from fraud. You’ll join a close-knit, multi-skilled team and be encouraged to bring a proactive, customer-focused mindset, with flexibility to cover