Branch Banking: Customer Experience Advisor with Flexible Hours

Santander; Leicester Forest East; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Holiday entitlement

Healthcare benefits

Pension contributions

Staff discounts on banking products

Wellbeing support

Job summary

Santander in Beaumont Leys is looking for a Customer Experience Advisor to welcome customers in branch, answer questions, process transactions, and help with technology in the banking hall. You’ll be the friendly face and voice, supporting everyday banking needs with care.

You’ll work on a rota, Monday to Saturday, with flexible hours. The role offers a busy, varied environment, teamwork, and opportunities to learn about a wide range of services while delivering excellent customer service.

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication

Teamwork

Adaptability

Problem solving

Job description

Santander in Beaumont Leys is looking for a Customer Experience Advisor to welcome customers in branch, answer questions, process transactions, and help with technology in the banking hall. You’ll be the friendly face and voice, supporting everyday banking needs with care.

You’ll work on a rota, Monday to Saturday, with flexible hours. The role offers a busy, varied environment, teamwork, and opportunities to learn about a wide range of services while delivering excellent customer service.