CUSTOMER SERVICES ASSISTANT

The University of Liverpool; Liverpool; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Uniform provided

Job summary

The University of Liverpool is seeking a friendly Customer Services Assistant – Grade 3 to join our Residential Services team. This part-time role (25 hours per week) is front-facing, serving students, staff, visitors and residents’ families while delivering high standards of service and administrative support.

You will work at reception, handle a wide range of enquiries, assist with mail, repairs reporting, inspections and tours.

Qualifications

• Relevant experience in a customer service/hospitality environment is essential.
• 3 GCSEs at Grade C or above (or equivalent) including English Language.
• Working knowledge of Microsoft Office and Outlook.
• A uniform will be provided.

Responsibilities

• Answer front-desk enquiries and provide a high standard of customer service.
• Distribute mail and parcels and carry out health and safety checks.
• Report repairs and respond to day-to-day operational issues.
• Conduct room and kitchen inspections and assist with open day tours.
• Support the domestic team during conferencing and quick turnover periods.

Skills

Customer service

Front desk experience

Communication

Team player

Education

GCSEs (C or above) including English

Tools

Planon

Scuba

Kinetics

Spider

Microsoft Outlook

Job description

FACILITIES, RESIDENTIAL & COMMERCIAL SERVICES

RESIDENTIAL SERVICES

CUSTOMER SERVICES ASSISTANT – GRADE 3

Hours of work: Part-time - 25 hours per week

We are seeking a friendly, reliable and customer-focused Customer Services Assistant to join our accommodation team.

This is a front-facing role acting as the first point of contact for students, staff, visitors, contractors and parents’/family members of residents. You will provide a high standard of customer service, administrative support, and contribute to the smooth day-to-day running of reception and the hall of residence.

Duties & key responsibilities will include but are not limited to working at reception handling a wide variety of enquiries, distribution of mail and parcels, carrying out health and safety checks, reporting repairs and generally responding to operational issues as required, room & kitchen inspections, open day tours and occasionally assistant the domestic team during conferencing and quick turnover periods.

You will be a confident communicator with excellent customer service skills and a calm, professional manner. You will be dependable, well organised and able to work both independently and as part of a team.

Relevant experience in a customer service/hospitality environment is essential. You should have 3 GCSEs at Grade C or above (or equivalent) including English Language and a working knowledge of Microsoft Office and Outlook, Experience using university systems such as Planon, Scuba, Kinetics, Spider are desirable but not essential. A uniform will be provided.

There is one post available, and the hours of work are 25 per week over a 3-week rotation Monday to Sunday covering shifts from 8am to 2pm, 2pm to 8pm and 9am to 5pm.

Our commitment to Equality, Diversity and Inclusion

We are committed to enhancing a workforce as diverse as our community and particularly encourage applicants who are of minoritised genders and ethnic backgrounds, living with a disability, and/or are members of the LGBTQIA+ community.

Job Ref: 119033 Closing Date: 20 November 2026

Relevant experience in a customer service/hospitality environment is essential. You should have 3 GCSEs at Grade C or above (or equivalent) including English Language and a working knowledge of Microsoft Office and Outlook, Experience using university systems such as Planon, Scuba, Kinetics, Spider are desirable but not essential. A uniform will be provided.