Part-Time Regional Operations Coordinator

PHS Group Ltd.; United Kingdom; Remote; GBP 13,000 - 16,000; Part time

Benefits offered by this job

Virtual GP

Buy and sell holiday scheme

phs Perks discounts

ILM training programmes

Apprenticeship opportunities

23 days holiday + 31

Free onsite parking

Cycle to Work scheme

Pension scheme

Life assurance

Wellbeing helpline

Job summary

Wastekit, part of phs Group, is seeking a Regional Operations Controller for the Midlands. The role focuses on coordinating service activities, supporting engineers in the field and ensuring customers receive excellent service.

It involves handling enquiries, scheduling engineers, managing appointments, and maintaining accurate records. The ideal candidate will have service administration or scheduling experience, strong communication and customer service skills, and good IT proficiency with

Qualifications

• Previous experience in a service administration, scheduling, planning or customer service environment.
• Excellent communication skills with a professional and confident telephone manner.
• Strong customer service skills with the ability to build positive relationships with both internal and external customers.
• Experience coordinating workloads, appointments or engineer schedules.
• Good IT skills and confidence using business systems and scheduling platforms.
• Strong organisational skills with excellent attention to detail.
• The ability to prioritise and manage multiple tasks in a busy environment.
• Experience working to deadlines and maintaining accuracy under pressure.
• A proactive approach to problem solving and customer support.
• Understanding of service level agreements (SLAs) and customer expectations.

Responsibilities

• Managing incoming customer enquiries and service requests, ensuring they are handled professionally and resolved where possible.
• Scheduling and coordinating Service Engineer workloads to maximise efficiency and meet customer service requirements.
• Creating, updating and managing service appointments, keeping customers informed of progress and expected timescales.
• Preparing repair quotations, processing service documentation and maintaining accurate customer records.
• Supporting engineers with ordering parts, materials and equipment while ensuring all service administration is completed accurately and on time.

Job description

Wastekit, part of phs Group, is seeking a Regional Operations Controller for the Midlands. The role focuses on coordinating service activities, supporting engineers in the field and ensuring customers receive excellent service.

It involves handling enquiries, scheduling engineers, managing appointments, and maintaining accurate records. The ideal candidate will have service administration or scheduling experience, strong communication and customer service skills, and good IT proficiency with