Facilities Service Operations Coordinator

Westwood Recruitment; England; On-site; GBP 28,000 - 32,000; Full time

Job summary

Westwood Recruitment is assisting a Warrington-based service provider to recruit two Facilities Administrators. The role is office-based and hours are 9am–5pm, Monday to Friday, focusing on coordinating reactive and planned service activities and ensuring engineers are scheduled efficiently.

The Service Coordinator will maintain records, liaise with customers, engineers and suppliers, and support efficient service delivery across the team.

Qualifications

• Knowledge of HVAC or Mechanical & Electrical service environments.
• Understanding RAMS, permits and health & safety documentation.
• Experience coordinating field-based engineers; supplier management awareness.

Responsibilities

• Act as a point of contact for customer service requests and reactive callouts.
• Schedule service engineers based on availability, skillset and location.
• Assist in scheduling PPM visits
• Raise job sheets, RAMS and all required documentation.
• Monitor allocated jobs and update customers on progress where required.
• Chase engineers for paperwork and ensure completed documentation is received promptly.
• Order parts, liaise with suppliers and monitor delivery dates.
• Notify customers of parts ETAs and arrange return visits where required.
• Maintain accurate job records and notes within JobLogic.
• Ensure customer communication is professional and timely throughout each job.
• Assist with preparing completed job packs for invoicing.
• Escalate operational issues to the Senior Service Coordinator when required.
• Follow company processes and procedures to ensure service delivery standards are maintained.

Skills

HVAC knowledge

RAMS & H&S

Coordination of engineers

Procurement & supplier mgmt

Job description

Westwood Recruitment is assisting a Warrington-based service provider to recruit two Facilities Administrators. The role is office-based and hours are 9am–5pm, Monday to Friday, focusing on coordinating reactive and planned service activities and ensuring engineers are scheduled efficiently.

The Service Coordinator will maintain records, liaise with customers, engineers and suppliers, and support efficient service delivery across the team.