Part-Time Referrals Coordinator – Healthcare Admin

Pathfields Medical Group; West Alvington; On-site; GBP 12,000 - 21,000; Part time

Job summary

Pathfields Medical Group is seeking an organised, proactive and motivated individual to join our busy Referrals Team within a GP practice setting. The role is for 27 hours per week with a pattern: Monday 8-1, Wednesday 8-6 (1 hour break), Thursday 8-6 (1 hour break), Friday 8-1.

You will process patient referrals, handle incoming correspondence, liaise with hospitals and external services, manage patient complaints and support clinicians with administrative tasks related to referrals and

Qualifications

• Proven office experience in an administrative/clerical role.
• Excellent organisational skills with a keen eye for detail.
• Strong communication skills, both written and verbal.
• Proficient in MS Office suite (Word, Excel, Outlook).
• Ability to prioritise tasks effectively in a fast-paced environment.
• Discretion and confidentiality when handling sensitive information.
• Proactive attitude with the ability to work independently as well as part of a team.

Responsibilities

• Process patient referrals through to outside agencies.
• Process incoming Patient Triages in a prompt manner.
• Process patient complaints in line with the practice complaints policy.
• Process safeguarding correspondence as per the practice policy.
• Update social media platforms and the practice website as instructed by the assistant admin manager.
• Promptly action tasks in relevant task boxes and those assigned personally.
• Be aware of GDPR requirements and ensure these are adhered to.
• Manage own time, workload, and resources.

Skills

Office experience

Organisational skills

Communication skills

MS Office proficiency

Task prioritisation

Confidentiality

Teamwork

Independence

Tools

MS Word

MS Excel

MS Outlook

Job description

Pathfields Medical Group is seeking an organised, proactive and motivated individual to join our busy Referrals Team within a GP practice setting. The role is for 27 hours per week with a pattern: Monday 8-1, Wednesday 8-6 (1 hour break), Thursday 8-6 (1 hour break), Friday 8-1.

You will process patient referrals, handle incoming correspondence, liaise with hospitals and external services, manage patient complaints and support clinicians with administrative tasks related to referrals and