Healthcare Referrals Coordinator

Thomas Walker Westgate Healthcare; Peterborough; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free Parking

Access to NHS Discounts

Employee Recognition Rewards

Staff Training Programme

Monthly Team Meetings

Free Tea & Coffee

NHS Continuous Service holiday

Job summary

Thomas Walker Westgate Healthcare is seeking a dynamic secretary to support the consultant team and deliver excellent patient care. The post holder will provide comprehensive administration, including letters, referrals, email monitoring and diary management, across the secretarial team.

Typical hours are Monday to Friday 8am–4pm, with consideration for part-time hours for the right candidate. A supportive team environment and opportunities to contribute to patient care are offered.

Qualifications

• Experience in General practice administrative duties.
• Experience handling referrals and letters.
• Proficient telephone manners and handling queries.
• Accurate data entry into patient records and filing.

Responsibilities

• Processing referrals, reports and letters.
• Dealing with telephone enquiries regarding referrals and letters.
• Answer incoming phone calls and transfer as needed.
• Produce referrals using the e-RS system and paper referrals.
• Process patient letter requests.
• Assist the clinical team with guidance on referrals.
• Contact hospitals with queries.
• File and store records.
• Photocopy documentation.
• Input data into patient healthcare records.
• Manage administrative queries.
• Carry out system searches.
• Produce meeting agendas and minute taking (if needed).
• Maintain a clean, tidy and efficient work area.

Skills

Administration

Secretarial

Telephone handling

Diary management

Referrals processing

Data entry

Education

GCSE English & Maths

Tools

e-RS

Job description

Thomas Walker Westgate Healthcare is seeking a dynamic secretary to support the consultant team and deliver excellent patient care. The post holder will provide comprehensive administration, including letters, referrals, email monitoring and diary management, across the secretarial team.

Typical hours are Monday to Friday 8am–4pm, with consideration for part-time hours for the right candidate. A supportive team environment and opportunities to contribute to patient care are offered.