Part-Time Pet Care Concierge (Weekend Shifts Included)

Vets for Pets; Great Holland; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Staff discount

Pension

Career development

Holiday allowance

Cashback schemes

Job summary

Rayleigh Vets for Pets is seeking a Client Care Advisor to join our friendly practice team. You will be the welcoming face, delivering exceptional service and supporting clients and pets across the day.

The role is permanent, part-time (20 hours/week) with 1 in 4 weekends; shifts include Saturdays 9am–5pm and Sundays 10am–4pm, and varied weekday starts/finishes. Salary aligned with National Minimum Wage.

Qualifications

• Experience in veterinary or customer care settings preferred.
• Welcoming face for the practice.
• Proactive, confident, and eager to learn.
• Calm, attentive communicator who puts clients first.
• Passion for delivering excellent service and animals.
• Ability to handle diverse situations with empathy.
• Team player who helps create a positive environment.

Responsibilities

• Delivering exceptional service to clients while ensuring pets receive high standard of care.
• Build strong relationships with clients, their pets and colleagues.
• Create positive client experiences so visits are welcoming and memorable.
• Greet clients, process payments, and arrange future appointments.
• Support daily running using online booking systems; strong computer skills are essential.

Skills

Customer service

Friendly

Empathy

Teamwork

Vet knowledge (preferred)

Job description

Rayleigh Vets for Pets is seeking a Client Care Advisor to join our friendly practice team. You will be the welcoming face, delivering exceptional service and supporting clients and pets across the day.

The role is permanent, part-time (20 hours/week) with 1 in 4 weekends; shifts include Saturdays 9am–5pm and Sundays 10am–4pm, and varied weekday starts/finishes. Salary aligned with National Minimum Wage.