Veterinary Receptionist - Part-Time, 25h/Week, Pet Care

Portland Group; Crawley; Hybrid; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Annual leave pro rata

Free Saturday lunch

Staff pet care discount

Job summary

Portland Vets in Crawley is seeking a friendly front of house receptionist to join our busy practice. You will welcome clients and their pets, handle enquiries and support the clinical team with efficient scheduling and gentle customer care.

We offer 25 hours per week across 5-hour shifts, with 4 weeks’ annual leave plus bank holidays pro rata. Training provided; Saturday lunches are free for staff, and pet care discounts apply to staff pets.

Qualifications

• Proven experience in a customer service role.
• Excellent communication and interpersonal skills, both verbal and written.
• Strong organisational and multi-tasking abilities with attention to detail.
• Genuine passion for animals and their welfare.
• Ability to work independently and collaboratively as part of a team.
• Basic medical knowledge would be advantageous.
• IT skills, competent in the use of Microsoft Office and Outlook.
• Ability to handle stressful situations calmly and professionally.

Responsibilities

• Register new clients and their pets and provide welcome packs.
• Schedule appointments and procedures and manage client flow in reception.
• Answer calls, take messages and direct calls as needed.
• Process payments and assist with banking and petty cash.
• Maintain up-to-date client records and communications via email.
• Help with general client communications via PetsApp and email.

Skills

Customer service

Communication

Organisational skills

Teamwork

Stress management

IT skills

Tools

Microsoft Office

Outlook

Job description

Portland Vets in Crawley is seeking a friendly front of house receptionist to join our busy practice. You will welcome clients and their pets, handle enquiries and support the clinical team with efficient scheduling and gentle customer care.

We offer 25 hours per week across 5-hour shifts, with 4 weeks’ annual leave plus bank holidays pro rata. Training provided; Saturday lunches are free for staff, and pet care discounts apply to staff pets.