Pet Client Care Specialist (Part-Time, 20h)

Pets at Home Limited; Essex; Sur place; GBP 11 000 - 12 000; Temps partiel

Avantages offerts par ce poste

Discount schemes

Career development opportunities

Pension scheme

Holiday allowance

Résumé du poste

Rayleigh Vets for Pets is hiring a Client Care Advisor to deliver outstanding client service and support the veterinary team. The role is permanent, part-time (20 hours per week), with a 1 in 4 weekend rota including Saturdays 9am–5pm and Sundays 10am–4pm, plus varied weekday starts and finishes.

Salary will be aligned to the National Minimum Wage. You will greet clients, guide and support them, process payments, book future appointments, and help keep the practice running smoothly with our

Qualifications

• Experience in a veterinary or customer care setting preferred.
• Friendly, approachable individual who is the welcoming face of the practice.
• Proactive, confident, with good understanding of services and willingness to learn.
• Calm, attentive communicator who puts clients first.
• Enthusiasm and genuine passion for delivering excellent service and animals.
• Ability to handle situations with empathy and professionalism.
• Team player who helps create a welcoming environment.

Responsabilités

• Delivering exceptional service to clients while ensuring their pets receive high standard of care.
• Building strong relationships with clients, their pets, and colleagues.
• Creating positive client experiences so visits are welcoming and worth returning for.
• Greeting clients warmly, offering guidance, processing payments, and arranging appointments.
• Assisting with smooth daily running using online booking systems; strong computer skills required.

Connaissances

Vet setting experience

Customer care

Empathetic communicator

Team player

Animal lover

Willing to learn

Professional demeanor

Description du poste

Rayleigh Vets for Pets is hiring a Client Care Advisor to deliver outstanding client service and support the veterinary team. The role is permanent, part-time (20 hours per week), with a 1 in 4 weekend rota including Saturdays 9am–5pm and Sundays 10am–4pm, plus varied weekday starts and finishes.

Salary will be aligned to the National Minimum Wage. You will greet clients, guide and support them, process payments, book future appointments, and help keep the practice running smoothly with our