Part-Time Pet Care & Client Experience Specialist

Pets at Home Limited; Manchester; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

20% discount at Vet Group

20% discount at Pets at Home

20% discount at the Groom Room

Discounts and cashbacks

In-house career development

Job summary

Pets at Home Limited invites applications for a part-time role at Walkden Practice. You will greet clients and their pets, handle bookings and payments, and support the clinical team with a warm, efficient service.

Hitting the right balance between empathy and efficiency, you’ll help ensure each visit leaves clients satisfied and ready for their next appointment, while contributing to a calm, welcoming environment for everyone.

Qualifications

• Experience in customer service or front-of-house.
• Excellent interpersonal and communication skills.
• Ability to work 20–30 hours per week across Monday and Friday plus one additional day.

Responsibilities

• Greet clients and provide guidance to clients and their pets.
• Process payments and manage bookings using the online system.
• Coordinate day-to-day reception and practice routines to ensure smooth operations.
• Maintain a welcoming, friendly atmosphere for clients and pets.

Skills

Customer service

Communication

Relationship building

Team player

Tools

Online booking system

Computer literacy

Job description

Pets at Home Limited invites applications for a part-time role at Walkden Practice. You will greet clients and their pets, handle bookings and payments, and support the clinical team with a warm, efficient service.

Hitting the right balance between empathy and efficiency, you’ll help ensure each visit leaves clients satisfied and ready for their next appointment, while contributing to a calm, welcoming environment for everyone.