Client Care Advisor - Walkden

Pets at Home Limited; Manchester; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

20% discount at Vet Group

20% discount at Pets at Home

20% discount at the Groom Room

Discounts and cashbacks

In-house career development

Job summary

Pets at Home Limited invites applications for a part-time role at Walkden Practice. You will greet clients and their pets, handle bookings and payments, and support the clinical team with a warm, efficient service.

Hitting the right balance between empathy and efficiency, you’ll help ensure each visit leaves clients satisfied and ready for their next appointment, while contributing to a calm, welcoming environment for everyone.

Qualifications

• Experience in customer service or front-of-house.
• Excellent interpersonal and communication skills.
• Ability to work 20–30 hours per week across Monday and Friday plus one additional day.

Responsibilities

• Greet clients and provide guidance to clients and their pets.
• Process payments and manage bookings using the online system.
• Coordinate day-to-day reception and practice routines to ensure smooth operations.
• Maintain a welcoming, friendly atmosphere for clients and pets.

Skills

Customer service

Communication

Relationship building

Team player

Tools

Online booking system

Computer literacy

Job description

If you're passionate about delivering excellent service and thrive in a large, collaborative, and supportive team, we have an exciting opportunity for you at our Walkden Practice. What your typical day will look like:

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.
• Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must., You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You can provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients' needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

This is a part-time role working 20-30 hours per week, covering Monday and Friday, 9am-7pm, plus one additional day during the week.

The salary is in line with the National Minimum Wage.

In return, we offer such benefits as:

• 20% discount at the Vet Group
• 20% discount at Pets at Home
• 20% discount at the Groom Room
• access to discounts and cashbacks
• in-house career development opportunities
• pension and holiday allowance