Part-Time Patient Services Navigator (Reception)

Westcroft Health Centre; Milton Keynes; On-site; GBP 14,000 - 19,000; Part time

Job summary

Westcroft Health Centre in Milton Keynes is seeking a receptionist to support a multidisciplinary team and provide patient-facing admin. You will manage appointments, greet patients, handle information with care, and assist clinic staff in a busy health setting.

The role requires excellent communication, a polite telephone manner, and flexibility to work a 27.5-hour week on a rota with AM/PM shifts. Experience in healthcare is advantageous.

Qualifications

• GCSE Mathematics and English (C or above).
• Experience of working with the general public is desirable.
• Excellent communication skills, both written and oral.
• Clear, polite telephone manner.
• Ability to manage time effectively and meet deadlines.
• Experience of administrative duties in a health care setting.
• Competent with Office and Outlook; familiarity with SystmOne.
• Strong problem solving and analytical abilities.
• Flexible and collaborative, able to work outside core hours.

Responsibilities

• Maintain and monitor the practice appointment system.
• Process personal, telephone and e-requests for appointments.
• Answer incoming calls and transfer or assist callers appropriately.
• Signpost patients to the correct service.
• Initiate contact with patients, team members and external agencies.
• Data entry for registrations and patient information.
• Input data into patient healthcare records.
• Distribute forms to the administrative team.
• Manage queries in a timely and efficient manner.
• Maintain a clean, tidy and effective working area.
• Scan patient-related documentation and attach to records.
• Complete opening and closing procedures per duty rota.
• Support clinical staff with general tasks as requested.

Skills

Public experience

Communication skills

Telephone manner

Time management

Teamwork

Autonomy

Interpersonal skills

Policy and procedure

Flexibility

Motivated

Integrity

Empathy

Work under pressure

Administrative duties

Healthcare setting

Office and Outlook

SystmOne

Problem solving

Analytical skills

Education

GCSE level

GCSE Mathematics

GCSE English

Tools

SystmOne

Microsoft Office

Outlook

Job description

Westcroft Health Centre in Milton Keynes is seeking a receptionist to support a multidisciplinary team and provide patient-facing admin. You will manage appointments, greet patients, handle information with care, and assist clinic staff in a busy health setting.

The role requires excellent communication, a polite telephone manner, and flexibility to work a 27.5-hour week on a rota with AM/PM shifts. Experience in healthcare is advantageous.