Healthcare Reception & Admin Coordinator

Bupa; Milton Keynes; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days holiday

Bupa health insurance

Enhanced pension plan

Wellbeing programme

Supportive team environment

Job summary

Bupa Health Centre in Milton Keynes is seeking a Reception and Administrator to welcome customers, handle bookings and deliver efficient administrative support to clinical teams.

The role is permanent, full-time (40 hours per week) with a rolling Saturday rota and one late shift a week until 8pm. Benefits include health cover and pension, with a focus on high-quality service in a busy clinic.

Qualifications

• Previous administrative experience in healthcare, medical or customer‑facing environments.
• Strong customer service experience with a genuine passion for helping people.
• Excellent verbal and written communication skills.
• Strong organisational and time management abilities with the ability to prioritise workload.
• Good IT skills, including Microsoft Office applications.
• Ability to work collaboratively within a team.
• Flexible and adaptable approach to changing priorities.
• GCSE level education or equivalent.

Responsibilities

• Greeting and welcoming customers, ensuring a professional and positive experience throughout their visit.
• Managing customer enquiries via telephone, email and in person, providing timely and accurate information.
• Supporting booking, amendment and rescheduling of appointments using internal systems.
• Preparing customer documentation, appointment packs and consent forms as required.
• Processing payments, invoices and other financial administration accurately.
• Managing customer records and ensuring information is maintained to a high standard.
• Supporting administration of customer reports and results within agreed service levels.
• Monitoring stock levels and ordering supplies when needed.
• Collaborating with clinical and operational colleagues to maintain outstanding service.
• Supporting compliance, quality standards, clinical governance and audits.

Skills

Administrative experience

Customer service

Communication skills

Time management

MS Office

Teamwork

Flexibility

Education

GCSE level education

Tools

Microsoft Office

Job description

Bupa Health Centre in Milton Keynes is seeking a Reception and Administrator to welcome customers, handle bookings and deliver efficient administrative support to clinical teams.

The role is permanent, full-time (40 hours per week) with a rolling Saturday rota and one late shift a week until 8pm. Benefits include health cover and pension, with a focus on high-quality service in a busy clinic.