Part-Time Health Centre Reception & Admin

Bupa; Milton Keynes; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

Bupa health insurance

Enhanced pension plan and life insurer

Wellbeing and employee support

Supportive team environment

Job summary

At Bupa Health Centre Milton Keynes, we are seeking a proactive Reception / Administrator to deliver warm welcomes and efficient administrative support across the clinic. This fast-paced role covers reception duties, appointment coordination, and essential customer service to patients and clinical staff.

The position is permanent and part-time (24 hours per week), with Saturday and weekday shifts. Strong organisational and IT skills, and a customer-focused approach, are essential to succeed in

Qualifications

• Previous administrative experience, ideally within a healthcare, medical or customer-focused environment.
• Strong customer service experience with a genuine passion for helping people.
• Excellent verbal and written communication skills.
• Strong organisational and time management abilities, with the capability to prioritise workload effectively.
• Good IT skills, including experience using Microsoft Office applications.
• Ability to work collaboratively within a team environment.
• Flexible and adaptable approach to changing priorities.
• GCSE level education or equivalent.

Responsibilities

• Greeting and welcoming customers, ensuring they receive a professional and positive experience throughout their visit.
• Managing customer enquiries via telephone, email and in person, providing timely and accurate information.
• Supporting the booking, amendment and rescheduling of appointments using internal systems.
• Preparing customer documentation, appointment packs and consent forms where required.
• Processing payments, invoices, credit notes and other financial administration accurately.
• Managing customer records and ensuring information is maintained to a high standard.
• Supporting the administration of customer reports and results within agreed service levels.
• Monitoring stock levels and ordering supplies when needed.
• Working closely with clinical and operational colleagues to ensure outstanding customer service is delivered at every stage of the customer journey.
• Supporting operational compliance, quality standards, clinical governance requirements and audit activity.

Skills

Administrative experience

Customer service

Verbal communication

Written communication

Time management

IT skills

Team player

Flexible

GCSE

Education

GCSE level education or equivalent

Tools

Microsoft Office

Job description

At Bupa Health Centre Milton Keynes, we are seeking a proactive Reception / Administrator to deliver warm welcomes and efficient administrative support across the clinic. This fast-paced role covers reception duties, appointment coordination, and essential customer service to patients and clinical staff.

The position is permanent and part-time (24 hours per week), with Saturday and weekday shifts. Strong organisational and IT skills, and a customer-focused approach, are essential to succeed in