Part-Time Patient Services Receptionist - Outpatient Clinic

Bedfordshire Hospitals NHS Foundation Trust; Bedford, Luton; On-site; GBP 12,000 - 18,000; Part time

Job summary

Bedfordshire Hospitals NHS Foundation Trust is seeking a part-time Outpatient Clinic Receptionist/Call Centre Clerk to join the busy Outpatients Team. The role runs Wednesday to Friday, 08:30–17:00 with a one-hour break, offering training and potential career progression.

You will deliver prompt, professional reception services to patients, ensuring efficient appointment flow and handling bookings for follow-up clinics, coordinating with medical staff as needed to maintain patient care standards.

Qualifications

• Customer service experience in a busy environment.
• Ability to handle clinic reception duties with professionalism.
• Experience with call centre tasks is an advantage.

Responsibilities

• Provide prompt, professional clinic reception service to patients in line with office procedures.
• Manage booking of designated follow-up clinics and coordinate with clinical staff to avoid care delays.

Skills

Customer service

Receptionist duties

Call centre

Job description

Bedfordshire Hospitals NHS Foundation Trust is seeking a part-time Outpatient Clinic Receptionist/Call Centre Clerk to join the busy Outpatients Team. The role runs Wednesday to Friday, 08:30–17:00 with a one-hour break, offering training and potential career progression.

You will deliver prompt, professional reception services to patients, ensuring efficient appointment flow and handling bookings for follow-up clinics, coordinating with medical staff as needed to maintain patient care standards.