Care Navigator

Westcroft Health Centre; Milton Keynes; On-site; GBP 14,000 - 19,000; Part time

Job summary

Westcroft Health Centre in Milton Keynes is seeking a receptionist to support a multidisciplinary team and provide patient-facing admin. You will manage appointments, greet patients, handle information with care, and assist clinic staff in a busy health setting.

The role requires excellent communication, a polite telephone manner, and flexibility to work a 27.5-hour week on a rota with AM/PM shifts. Experience in healthcare is advantageous.

Qualifications

• GCSE Mathematics and English (C or above).
• Experience of working with the general public is desirable.
• Excellent communication skills, both written and oral.
• Clear, polite telephone manner.
• Ability to manage time effectively and meet deadlines.
• Experience of administrative duties in a health care setting.
• Competent with Office and Outlook; familiarity with SystmOne.
• Strong problem solving and analytical abilities.
• Flexible and collaborative, able to work outside core hours.

Responsibilities

• Maintain and monitor the practice appointment system.
• Process personal, telephone and e-requests for appointments.
• Answer incoming calls and transfer or assist callers appropriately.
• Signpost patients to the correct service.
• Initiate contact with patients, team members and external agencies.
• Data entry for registrations and patient information.
• Input data into patient healthcare records.
• Distribute forms to the administrative team.
• Manage queries in a timely and efficient manner.
• Maintain a clean, tidy and effective working area.
• Scan patient-related documentation and attach to records.
• Complete opening and closing procedures per duty rota.
• Support clinical staff with general tasks as requested.

Skills

Public experience

Communication skills

Telephone manner

Time management

Teamwork

Autonomy

Interpersonal skills

Policy and procedure

Flexibility

Motivated

Integrity

Empathy

Work under pressure

Administrative duties

Healthcare setting

Office and Outlook

SystmOne

Problem solving

Analytical skills

Education

GCSE level

GCSE Mathematics

GCSE English

Tools

SystmOne

Microsoft Office

Outlook

Job description

Tobe responsible for undertaking a wide range of reception duties and theprovision of general support to the multidisciplinary team. Duties can include but are not limited to, greetingand directing patients, effective use of the appointment system, bookingappointments, processing of information and assisting patients asrequired. To act as the central point ofcontact for patients, the distribution of information, messages and enquiriesfor the clinical team, liaising with multidisciplinary team members andexternal agencies such as secondary care and community service providers.

Main duties of the job

Thefollowing are the core responsibilities of the receptionist. There may be onoccasion, a requirement to carry out other tasks; this will be dependent uponfactors such as workload and staffing levels:

• a.Maintainingand monitoring the practice appointment system
• b.Processpersonal, telephone and e-requests for appointments
• c.Answerincoming phone calls, transferring calls or dealing with the callers requestappropriately
• d.Signpostpatients to the correct service
• e.Initiatingcontact with and responding to, requests from patients, team members andexternal agencies
• f.Photocopydocumentation as required
• g.Dataentry of new and temporary registrations and relevant patient information asrequired
• h.Inputdata into the patients healthcare records as necessary
• i.Distributeforms to the administrative team
• j.Manageall queries as necessary in an efficient manner
• k.Maintaina clean, tidy, effective working area at all times
• l.Generalfiling and organisation of patient records
• m.Monitorand maintain the reception area and notice boards
• n.Supportall clinical staff with general tasks as requested
• o.Dealingwith tasks
• p.Scanningof patient related documentation and attaching scanned documents to patientshealthcare records
• q.Completeopening and closing procedures in accordance with the duty rota

About us

WestcroftHealth Centre is an established medical practice and we are committed to remaina professional and effective team, supporting each other to put patients at theheart of all we do.

Job responsibilities

The role is 27.5 hours a week with a alternating rota with AM and PM shifts.

07:45am - 1:15pm / 1:15pm - 06:45pm

Knowledge and Skills

• Experience of working with the general public
• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Ability to follow policy and procedurePolite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Experience of administrative duties
• Experience of working in a health care setting
• Competent in the use of Office and Outlook
• SystmOne
• Problem solving & analytical skills

Qualifications

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)

Other

• Flexibility to work outside of core office hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.