Part-Time Patient Services Coordinator

Dorset HealthCare University NHS Foundation Trust; Poole; On-site; GBP 12,000 - 17,000; Part time

Job summary

Dorset HealthCare University NHS Foundation Trust is seeking a part-time Receptionist to support the Poole Community Health Clinic and related services. The role involves acting as the first point of contact for patients, relatives and clinical staff, while upholding confidentiality to ensure smooth department operation.

The successful candidate will join a small administration team, managing diverse duties, IT systems, and shifting priorities with excellent customer service.

Qualifications

• Educated to GCSE level or equivalent experience
• To show understanding of patient confidentiality
• Well developed skills in communicating effectively with clients and other professionals within and outside the NHS
• Knowledge of NHS organisation and protocols
• Administrative and good keyboard skills
• Experience of working with the NHS
• Experience of working within an office environment
• Good team working and communication
• Ability to interact with patients and visitors in a professional manner
• Ability to work under pressure and maintain a positive outlook
• Ability to think creatively and problem solve
• Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively
• To be adaptive and flexible when undertaking new challenges

Responsibilities

• Provide information to patients, staff, carers & relatives relating to appointments, patient care, and meetings, verbally by telephone, face to face or written in a tactful and courteous manner often requiring non-clinical advice involving careful analysis of delicate situations regarding patient care, requiring knowledge of patient confidentiality.
• Liaise with members of the public in their dealings with the teams/services, some of whom may prove distressed, challenging, or aggressive in manner.
• Liaise with other members of the teams to organise and deliver a safe and efficient office system to support sound patient care, consistent with good clinical governance guidelines, whilst helping the teams to achieve targets and complete timely returns of information.

Skills

Communication

Teamwork

Patient confidentiality

Adaptability

Education

GCSE level or equivalent

Job description

Dorset HealthCare University NHS Foundation Trust is seeking a part-time Receptionist to support the Poole Community Health Clinic and related services. The role involves acting as the first point of contact for patients, relatives and clinical staff, while upholding confidentiality to ensure smooth department operation.

The successful candidate will join a small administration team, managing diverse duties, IT systems, and shifting priorities with excellent customer service.