Clinic Support Administrator (NHS Orthotics)

Dorset HealthCare University NHS Foundation Trust; Poole; On-site; GBP 15,000 - 18,000; Full time

Job summary

Dorset HealthCare University NHS Foundation Trust is seeking a Clinic Support Administrator for the Orthotics Service based in Poole. The role is full-time (22.5 hours per week with part-time consideration) and involves office tasks, bookings, and customer service in a busy clinic setting.

The successful candidate will handle enquiries, use EPR, and support clinicians and reception staff, ensuring efficient patient flow and accurate records. DBS checks are required and the trust covers the cost.

Qualifications

• NVQ Level 3 or equivalent in office procedures.
• 5 GCSEs including English or equivalent.
• Knowledge of medical terminology.
• Recent NHS/healthcare experience.
• Excellent written and verbal communication.
• Knowledge of secretarial procedures.
• Understanding of Data Protection and confidentiality.
• Experience in customer-focused environments.
• Familiarity with 18 week referral to treatment process.
• Experience with NHS appointment booking systems.

Responsibilities

• Handle day-to-day office tasks: phone, referrals, bookings, queries, and ordering.
• Interact with patients, clinicians and colleagues daily.
• Maintain accurate records and ensure efficient clinic operations.
• Use electronic patient records (EPR) and appointment systems.
• Support the team with administrative duties and DBS checks as required.

Skills

NVQ Level 3

Secondary education

Medical terminology

Office procedures

Communication skills

Secretarial procedures

Data Protection

NHS/Healthcare experience

18 week referral to treatment

Customer service

Education

NVQ Level 3 or equivalent in office procedures

5 GCSEs including English

Tools

Microsoft Office (Word/Excel/Outlook)

CAMIS

E-referral

SysmOne

Job description

Dorset HealthCare University NHS Foundation Trust is seeking a Clinic Support Administrator for the Orthotics Service based in Poole. The role is full-time (22.5 hours per week with part-time consideration) and involves office tasks, bookings, and customer service in a busy clinic setting.

The successful candidate will handle enquiries, use EPR, and support clinicians and reception staff, ensuring efficient patient flow and accurate records. DBS checks are required and the trust covers the cost.