Part-Time Patient Services & Admin Officer

NHS Jobs; United Kingdom; Remote; GBP 9,000 - 12,000; Part time

Job summary

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking an Administrative Officer to provide an efficient and courteous administrative service across the organisation, ensuring that a high standard of customer care is delivered to patients and staff. The role involves reception duties at multiple sites, handling phone and in-person enquiries, and supporting clerical processes.

Interviews are on 12 October 2026 and the post is 15 hours per week; flexible working arrangements may be

Qualifications

• NVQ Level 2 in appropriate subject (or on pathway) or equivalent qualification / experience.
• Previous reception/clerical experience.
• Previous customer care experience.
• Good literacy and numeracy skills; IT skills in Windows-based applications.

Responsibilities

• Provide an efficient and friendly reception service to patients and visitors, either in person or by telephone, delivering high-quality customer care.
• Provide an efficient and effective service to all service users and support clerical processes.
• Provide advice and guidance to other staff in relation to processes and procedures.

Skills

Good literacy

Good numeracy

IT skills

Communication

Education

NVQ Level 2 or equivalent

Job description

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking an Administrative Officer to provide an efficient and courteous administrative service across the organisation, ensuring that a high standard of customer care is delivered to patients and staff. The role involves reception duties at multiple sites, handling phone and in-person enquiries, and supporting clerical processes.

Interviews are on 12 October 2026 and the post is 15 hours per week; flexible working arrangements may be