NHS Administration Officer (Temporary) – Patient Access

NHS Professionals; Sheffield; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Competitive pay

24/7 support

Multi locational

Shift management portal

Training and development

Holiday allowance

Pension scheme

Job summary

NHS Professionals is currently seeking an Administration Officer at Sheffield Teaching Hospitals NHS Foundation Trust. The role is a temporary, full-time position from now until December 2026, based in a hospital setting with standard Mon-Fri hours totaling 37.5 hours per week.

You will support patient appointment coordination and communications, within a busy NHS contact centre. Ideal candidates will have prior patient/customer interaction experience and proficiency with Microsoft Office.

Qualifications

• Experience speaking to patients or customers.
• Experience speaking face to face and over the phone.
• Experience using Microsoft Office.

Responsibilities

• Contact patients by letter or telephone to confirm and book appointments and transport.
• Receive and manage calls via a busy contact centre and relay messages accurately.
• Ensure outgoing patient correspondence is accurate and timely.
• Handle telephone inquiries, mail and email promptly.
• Process referrals from various sources accurately and quickly.

Skills

Patient communication

Phone communication

Tools

Microsoft Office

Job description

NHS Professionals is currently seeking an Administration Officer at Sheffield Teaching Hospitals NHS Foundation Trust. The role is a temporary, full-time position from now until December 2026, based in a hospital setting with standard Mon-Fri hours totaling 37.5 hours per week.

You will support patient appointment coordination and communications, within a busy NHS contact centre. Ideal candidates will have prior patient/customer interaction experience and proficiency with Microsoft Office.