Mental Health Admin Coordinator — Flexible Hours

NHS; Sunderland; Hybrid; GBP 20,000 - 26,000; Full time

Job summary

South Tyneside and Sunderland NHS Foundation Trust is seeking an Administrator to support the clinical team with high-quality administrative tasks. The role includes diary management, referrals processing, and minute-taking across multiple sites.

You will help ensure smooth operations and patient communication. The post requires resilience, empathy, and flexibility, with working base at several local sites.

Qualifications

• GCSE Maths and English C or above or equivalent.
• Educated to NVQ Level 3 in Business Admin or equivalent or relevant experience.

Responsibilities

• Be the first point of contact for service users and professionals.
• Coordinate referrals and input patient details into systems in real time.
• Triages referrals with Clinical Team to ensure timely processing.
• Manage appointment scheduling and diary changes for clinicians.
• Provide reception cover and greet service users.
• Take minutes at internal and external meetings.
• Support admin team during shortfalls.
• Adhere to Trust policies and confidentiality requirements.

Skills

Diary management

Minute taking

Communication skills

Reception duties

Confidentiality

Empathy

Team work

Education

NVQ Level 3 in Business Admin

GCSE Maths and English (C+)",

Tools

Iaptus

Emis

Job description

South Tyneside and Sunderland NHS Foundation Trust is seeking an Administrator to support the clinical team with high-quality administrative tasks. The role includes diary management, referrals processing, and minute-taking across multiple sites.

You will help ensure smooth operations and patient communication. The post requires resilience, empathy, and flexibility, with working base at several local sites.