Receptionist/Admissions Clerk

NHS Jobs; United Kingdom; On-site; GBP 21,000 - 24,000; Full time

Job summary

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking a Receptionist/Admissions Clerk to join Women’s Services. You will register patients on the system, arrange appointments, take phone calls and support with front-of-house duties as part of the admin team.

The role requires excellent IT skills, attention to detail and the ability to follow clear instructions within a roster. You’ll work 37 hours 30 minutes per week with a commitment to delivering efficient admissions and outpatient

Qualifications

• GCSE or equivalent qualification or experience.
• Organisational skills are essential.
• ECDL or equivalent IT literacy.
• Experience of reception duties is preferred.
• Experience of administrative duties is desirable.
• Knowledge of Medical records PAS is advantageous.
• Knowledge of receptionist's role and confidentiality is important.

Responsibilities

• To provide and maintain an efficient and reliable 24 hour admissions service for women attending Women’s Services.
• To provide an efficient out-patient service for women attending Maternity / Women’s Services for urgent out-patient and day case care.
• To ensure patient documents are prepared in a timely manner
• To provide admissions information to patients, relatives and staff
• To deal with telephone enquires promptly
• To provide assistance and guidance to the patients/visitors on arrival to the hospital.

Skills

Organisational skills

ECDL

Education

GCSE stand of education or equivalent qualification / experience

Job description

Go back The Newcastle upon Tyne Hospitals NHS Foundation Trust

Receptionist/Admissions Clerk

The closing date is 01 October 2026

We are excited to recruit into an administration opportunity within Women's Services.

We invite enthusiastic, self motivated individuals with a positive attitude and excellent computer literacy skills to apply to join the Admin Team to support with all elements of pathway administration - registering patients on to the system, making appointments, taking calls and supporting with reception duties are all part of a typical days' work - along with other tasks allocated on a roster basis.

• Interview Date: 14 October 2026

37 hours 30 minutes/week

Main duties of the job

Within this role there are a clear set of instructions to follow for each part of the roster, therefore ability to follow given instructions and pay attention to detail are a must.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS foundation Trust

Job responsibilities

• To provide and maintain an efficient and reliable 24 hour admissions service for women attending Women's Services.
• To provide an efficient out-patient service for women attending Maternity / Women's Services for urgent out-patient and day case care.
• To ensure patient documents are prepared in a timely manner
• To provide admissions information to patients, relatives and staff
• To deal with telephone enquires promptly
• To provide assistance and guidance to the patients/visitors on arrival to the hospital.

Whilst Newcastle Hospitals are a forward thinking and highly innovative organisation, the use of Third-Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity of your individual application or to the recruitment process, we may withdraw your application at any stage of the process.

Person Specification

Qualifications

• GCSE stand of education or equivalent qualification / experience

Skills

• Organisational skills
• ECDL

Experience

• Experience of reception duties.
• Experience of administrative duties.
• Medical records PAS

Knowledge

• Knowledge of receptionist's role and clerical procedures.
• Awareness of confidentiality.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust