Patient Appointment Centre Coordinator

NHS Jobs; United Kingdom; Remote; GBP 21,000 - 24,000; Full time

Job summary

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking an Appointment Centre Administrator to join the busy Appointment Booking Centre. You will handle high volumes of calls, provide efficient admin support and help deliver a first-class patient service.

Ideal applicants will have administration or customer care experience, NVQ Level 2 or equivalent, strong literacy/numeracy and good IT skills; the role requires flexibility and teamwork.

Qualifications

• Excellent organisational and interpersonal skills.
• Ability to prioritise work and handle difficult situations.
• Experience in administration, customer care or reception is desirable.

Responsibilities

• Managing a large volume of inbound and outbound calls in a timely manner.
• Provide an effective and efficient administrative service at the Appointment Booking Centre.
• Continue to develop and maintain competencies in all areas of work.

Skills

Literacy

Numeracy

IT skills

Education

NVQ Level 2 in appropriate subject (or on pathway) or equivalent qualification / experience

Job description

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking an Appointment Centre Administrator to join the busy Appointment Booking Centre. You will handle high volumes of calls, provide efficient admin support and help deliver a first-class patient service.

Ideal applicants will have administration or customer care experience, NVQ Level 2 or equivalent, strong literacy/numeracy and good IT skills; the role requires flexibility and teamwork.