Clerical Officer

NHS Jobs; United Kingdom; Remote; GBP 21,000 - 25,000; Full time

Job summary

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking a Clerical Officer to join the Assessment Suite and Ambulatory Care Unit at the Royal Victoria Infirmary. You will provide administrative support, registering patients and handling daily documentation, with duties spanning both inpatient and outpatient settings.

Applicants should have strong English/writing skills, IT competency, and be able to work in a busy multi-disciplinary environment.

Qualifications

• Duties require strong administrative and organisational abilities.
• Experience working in NHS or with electronic records is advantageous.
• Good communication and IT skills are essential.

Responsibilities

• Provide efficient admin support within the Assessment Unit and Ambulatory Care Unit.
• Work with Admin Team to support Inpatient and Outpatient departments.
• Manage unit reception, greet visitors and patients at front desk.

Skills

Effective organisational skills

Previous NHS / eRecord experience

Microsoft Office

Education

GCSE level or equivalent

Tools

eRecord system

Microsoft Office

Job description

Go back The Newcastle upon Tyne Hospitals NHS Foundation Trust

Clerical Officer

The closing date is 04 October 2026

This is an exciting opportunity to work in the Assessment Suite (AS)/Ambulatory Care Unit (ACU) based at the Royal Victoria Infirmary.

We are looking for enthusiastic,motivatedand reliableindividuals to join our very busy team. You will be required to provide administrative support within the main AS and ACU.

Excellent inter-personal and organizational skills are essential as you will be first point of contact for patients, staff and visitors.

Applicants must be able to demonstrate excellent communication, organizational and processing skills. You will be required to work within a large multi-disciplinary team and be capable of undertaking a demanding workload. You should be familiar and confident with Microsoft office packages, and experience of working within the NHS would be advantageous. Knowledge of e-Record and If it would be desirable. Full training will be given.

Hours: 37 hours 30 Minutes/Week - shifts are 3 x long days and also to include night duty 20.00-07.30 (including bank holidays) 6 week rolling rota

• Interview Date Friday 16 October 2026

Main duties of the job

Duties include patient registration via the units electronic systems, admission of patients via hospital system.

Making appointment's on schapt book, filing, photocopying, telephone enquiries, processing of daily documentation, as well as face to face enquires from the general public, patients, visitors and staff.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Job responsibilities

• The provision of an efficient administration service within the Assessment Unit and Ambulatory Care Unit.
• To work as part of Admin Team to provide effective service for both Inpatient and Outpatient Departments within Assessment Suite and Ambulatory Care Unit.
• The efficient running of unit reception areas and greeting of visitors and patients at the front line.

Whilst Newcastle Hospitals are a forward thinking and highly innovative organisation, the use of Third-Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity of your individual application or to the recruitment process, we may withdraw your application at any stage of the process.

Person Specification

Skill

• Effective organisational skills and management ability
• Previous NHS / eRecord experience

Experience

• Knowledge of clerical procedures e.g. booking / changing appointments dealing with telephone enquiries filing system, tracking notes.
• Experience of working with the general public

Knowledge

• Good standard of written English / IT skills (e.g. GCSE level or equivalent qualification / experience).
• RSA 1 and 2 in word processing or equivalent
• A sound knowledge of eRecord system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust