Administrative Officer

NHS Jobs; United Kingdom; Remote; GBP 9,000 - 12,000; Part time

Job summary

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking an Administrative Officer to provide an efficient and courteous administrative service across the organisation, ensuring that a high standard of customer care is delivered to patients and staff. The role involves reception duties at multiple sites, handling phone and in-person enquiries, and supporting clerical processes.

Interviews are on 12 October 2026 and the post is 15 hours per week; flexible working arrangements may be

Qualifications

• NVQ Level 2 in appropriate subject (or on pathway) or equivalent qualification / experience.
• Previous reception/clerical experience.
• Previous customer care experience.
• Good literacy and numeracy skills; IT skills in Windows-based applications.

Responsibilities

• Provide an efficient and friendly reception service to patients and visitors, either in person or by telephone, delivering high-quality customer care.
• Provide an efficient and effective service to all service users and support clerical processes.
• Provide advice and guidance to other staff in relation to processes and procedures.

Skills

Good literacy

Good numeracy

IT skills

Communication

Education

NVQ Level 2 or equivalent

Job description

Go back The Newcastle upon Tyne Hospitals NHS Foundation Trust

Administrative Officer

The closing date is 04 October 2026

To provide an effective and efficient administrative service across theorganisation ensuring that a high quality of customer care is delivered.To continue to develop and maintain competencies in all areas of work.

• Interview Date: 12 October 2026.
• 15 Hours/Week

Main duties of the job

Provide an efficient and friendly reception service to patients and visitors, either in person or by telephone ensuring a high quality of customer care is delivered at all times.

Provide an efficient and effective service to all service users.

Provide advice and guidance to other members of staff in relation to processes .

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Job responsibilities

Departments are located in multiple sites across the Trust also incorporating the outlying resource centres and staff are required to work across all locations.

Job Purpose

• To provide an effective and efficient administrative service across theorganisation ensuring that a high quality of customer care is delivered
• To continue to develop and maintain competencies in all areas of work .

Whilst Newcastle Hospitals are a forward thinking and highly innovative organisation, the use of Third-Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity of your individual application or to the recruitment process, we may withdraw your application at any stage of the process.

Person Specification

Qualifications & Education

• NVQ Level 2 in appropriate subject (or on pathway) or equivalent qualification / experience

Knowledge & Experience

• Previous reception/clerical experience
• Previous customer care experience

Skills & Abilities

• Good literacy and numeracy skills
• Ability to communicate with members of the public, all staff and health care providers
• Ability to work effectively as part of the multi-disciplinary team
• IT skills in windows based applications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust