Appointment Centre Administrator

NHS Jobs; United Kingdom; On-site; GBP 21,000 - 24,000; Full time

Job summary

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking an Appointment Centre Administrator to join the busy Appointment Booking Centre. You will handle high volumes of calls, provide efficient admin support and help deliver a first-class patient service.

Ideal applicants will have administration or customer care experience, NVQ Level 2 or equivalent, strong literacy/numeracy and good IT skills; the role requires flexibility and teamwork.

Qualifications

• Excellent organisational and interpersonal skills.
• Ability to prioritise work and handle difficult situations.
• Experience in administration, customer care or reception is desirable.

Responsibilities

• Managing a large volume of inbound and outbound calls in a timely manner.
• Provide an effective and efficient administrative service at the Appointment Booking Centre.
• Continue to develop and maintain competencies in all areas of work.

Skills

Literacy

Numeracy

IT skills

Education

NVQ Level 2 in appropriate subject (or on pathway) or equivalent qualification / experience

Job description

Go back The Newcastle upon Tyne Hospitals NHS Foundation Trust

Appointment Centre Administrator

The closing date is 30 September 2026

We are looking for flexible and enthusiastic candidates who are excellent team players, well-motivated and capable of working in a busy and challenging environment. To join our team, you must be committed to the delivery of a first class administrative service. As well as having excellent organisational, communication and interpersonal skills it is imperative that the applicants are able to prioritise work, handle difficult situations and have a flexible approach to working. Having the ability to communicate with members of the public, all staff and health care providers are essential requirements of the role as is working effectively as part of a multi-disciplinary team to ensure that our high standard of patient care is maintained.

• Interview Date Thursday 08 October 2026

Main duties of the job

• Previous experience of working within an Outpatient department would be advantageous though not a necessity as training will be given as is previous customer care/reception knowledge.
• The Appointment Booking Centre manages over 280,000 patient appointments per year, each member of staff may deal with 100 calls per day on average, the booking centre team deals with over 1,500 telephone calls daily.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Job responsibilities

• Managing a large volume of inbound and outbound calls in a timely manner
• To provide an effective and efficient administrative service at the Appointment Booking Centre ensuring that a high quality of customer care is delivered
• To continue to develop and maintain competencies in all areas of work

Whilst Newcastle Hospitals are a forward thinking and highly innovative organisation, the use of Third-Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity of your individual application or to the recruitment process, we may withdraw your application at any stage of the process.

Person Specification

SKILLS

• Good literacy and numeracy skills
• IT skills in windows-based applications
• Ability to communicate with members of the public, all staff and health care providers

EXPERIENCE

• Previous administration experience
• Previous customer care experience
• Previous call centre/patient contact centre experience

QUALIFICATIONS

• NVQ Level 2 in appropriate subject (or on pathway) or equivalent qualification / experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust