Part-Time Patient Concierge & Receptionist

The Methodist Church in Britain; East Midlands; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

NHS Pension Scheme

Employee discounts

EAP wellbeing support

Job summary

Lister House Surgery is seeking a part-time receptionist to greet patients and visitors, answer enquiries and manage appointment bookings across four sites. The role includes maintaining accurate patient records, assisting patients with triage forms and liaising with clinicians.

A year of customer service or reception experience is required. The successful candidate will demonstrate excellent communication, Microsoft Office skills and confidentiality in a busy primary care environment.

Qualifications

• GCSE including English or equivalent.

Responsibilities

• Greet patients and visitors courteously and efficiently.
• Deal with patients, relatives and carers face to face or by telephone.
• Handle general enquiries.
• Book and cancel appointments.
• Keep patient details up to date and correct.
• Copy and scan documents promptly and accurately.
• Deal with requests from patients and clinicians in line with practice policy.
• Help patients complete the triage form and relay relevant information clearly.
• Pass information proactively between patients, doctors and other professionals.

Skills

Customer service

Phone communication

In-person communication

Interpersonal skills

Microsoft Office

Organisation

Confidentiality

Education

GCSE English

Tools

SystmOne

Photocopier

Job description

Lister House Surgery is seeking a part-time receptionist to greet patients and visitors, answer enquiries and manage appointment bookings across four sites. The role includes maintaining accurate patient records, assisting patients with triage forms and liaising with clinicians.

A year of customer service or reception experience is required. The successful candidate will demonstrate excellent communication, Microsoft Office skills and confidentiality in a busy primary care environment.