Patient Concierge & Doctor PA — GP Reception (Part-Time)

The Methodist Church in Britain; Leicester; On-site; GBP 12,000 - 18,000; Part time

Job summary

Downing Drive Surgery is seeking a part-time Patient Advisor for about 18 hours per week on the reception team. You will be the first contact for patients, handling appointments, registrations, and enquiries, including AccuRx Total Triage tasks.

You may also act as a personal assistant to a named doctor and support clinicians with documents, patient lists and clinic schedules, while maintaining accurate records in SystmOne.

Qualifications

• Excellent written and verbal communication
• Effective organisation and prioritisation of tasks under a dynamic workload
• Teamwork and ability to work autonomously in a busy reception

Responsibilities

• Greet and assist patients and visitors as the first point of contact
• Answer calls and direct enquiries to the right clinician or staff member
• Help patients reschedule and cancel appointments and complete the AccuRx Total Triage form
• Process new patient registrations
• Give information on practice services, screening, flu vaccinations and policies
• Keep patient records accurate and enter data, including test results, into SystmOne
• Manage incoming and outgoing post, email and letters
• Act as personal assistant to an assigned doctor, managing tasks and recalls
• Support doctors, nurses and other clinicians with documents, patient lists and clinic schedules
• Use and troubleshoot practice IT systems
• Handle patient feedback and complaints, escalating to the Practice Manager
• Open and lock the premises, keep reception clean and secure, and report health and safety issues

Skills

Communication

Organisation

Teamwork

Prioritisation under pressure

Education

GCSEs including English and Maths

Tools

SystmOne

Job description

Downing Drive Surgery is seeking a part-time Patient Advisor for about 18 hours per week on the reception team. You will be the first contact for patients, handling appointments, registrations, and enquiries, including AccuRx Total Triage tasks.

You may also act as a personal assistant to a named doctor and support clinicians with documents, patient lists and clinic schedules, while maintaining accurate records in SystmOne.