Part-Time Outpatient Clinic Coordinator - Flexible Hours

Tal; Taunton; On-site; GBP 23,000 - 25,000; Part time

Benefits offered by this job

Flexible working options

NHS pension scheme

Generous annual leave

Career development

Blue Light Card

Job summary

Somerset NHS Foundation Trust is seeking an Outpatient Clinic Administrator to provide quality admin and reception support to outpatient services. You will welcome patients, manage appointments, maintain records and handle enquiries, contributing to safe, efficient patient care.

The role requires a professional, organised, patient-focused approach, with flexibility across outpatient areas and collaboration with clinical teams. Part-time 22.5 hours, fixed-term contract with NHS benefits included.

Qualifications

• Experience dealing with patients/customers.
• Prioritising workloads and good time management.
• Proven ability to work well as part of a team.
• Experience in a healthcare/NHS administration setting preferred.
• Minimum 1 year office experience in last 5 years.
• Extensive telephone contact with patients/customers.

Responsibilities

• Deliver a professional reception and administrative service for outpatient clinics.
• Book and manage outpatient appointments per specialty guidelines.
• Maintain accurate patient records and support data quality processes.
• Prepare clinics and process clinical correspondence and documentation.
• Provide excellent customer service and respond to patient queries.
• Support clinical teams by ensuring information and documentation are available.
• Cover reception across different outpatient areas as required.
• Adhere to Trust policies, information governance and confidentiality standards.
• Participate in team and Trust meetings.

Skills

Experience dealing with patients or, 2

Communication skills

English language proficiency

IT literacy (MS Word, Outlook, Excel)

Telephone handling

Reception and front-desk skills

Confidentiality

Team collaboration

Education

GSCE English and Maths (or Functional Skills)

Tools

MS Office (Word, Excel, Outlook)

In-house hospital systems

Job description

Somerset NHS Foundation Trust is seeking an Outpatient Clinic Administrator to provide quality admin and reception support to outpatient services. You will welcome patients, manage appointments, maintain records and handle enquiries, contributing to safe, efficient patient care.

The role requires a professional, organised, patient-focused approach, with flexibility across outpatient areas and collaboration with clinical teams. Part-time 22.5 hours, fixed-term contract with NHS benefits included.