Pediatric Outpatient Clinic Coordinator - Flexible Hours

Bristol NHS Foundation Trust; Bristol; On-site; GBP 26,000 - 27,000; Part time

Job summary

Bristol NHS Foundation Trust is seeking an Outpatient Clinic Coordinator (Band 3) to work 22.5 hours per week at City Hospitals in St James Court. The post-holder will manage appointments and waiting lists across the Division of Women’s and Children’s Services, ensuring patients are booked in priority and communications are clear and timely.

Working closely with the Assistant Performance and Operations Manager, you will help deliver efficient services in the Children’s Hospital and provide cover

Qualifications

• Clerical/administrative experience, including filing and/or reception
• Experience of dealing with the public, both on the telephone and in person
• Previous NHS experience
• Experience of using a Patient Administration System
• Awareness of the Cass Review into Gender Identity Services for Children

Responsibilities

• To support the triaging of referrals by liaising with key clinical staff
• Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders
• To act as a point of contact for queries from clinical and non-clinical staff
• Liaise with clinical and non-clinical teams across the division via telephone and email
• Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
• Communicate changes to clinics and appointments to patients as instructed, often at short notice
• Managing Waiting Lists, ensuring patients are booked in turn according to clinical priority
• To show a caring and professional approach towards patients, relatives and carers

Skills

Clerical/administrative experience

Experience dealing with the public

NHS experience

Patient Administration System

Communication and teamwork

IT skills (Microsoft)

Organisational skills

Attention to detail

Flexibility and resilience

Professional courtesy

Training and development

Education

GCSE English and Maths (Grade C+)

Business and Administration Level 3 NVQ or equivalent

Tools

PAS (Patient Administration System)

Job description

Bristol NHS Foundation Trust is seeking an Outpatient Clinic Coordinator (Band 3) to work 22.5 hours per week at City Hospitals in St James Court. The post-holder will manage appointments and waiting lists across the Division of Women’s and Children’s Services, ensuring patients are booked in priority and communications are clear and timely.

Working closely with the Assistant Performance and Operations Manager, you will help deliver efficient services in the Children’s Hospital and provide cover